---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Moveworks on employee portal

# Use Moveworks on employee portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using the Moveworks AI assistant experience, your employees can access knowledge base,
requests, and tasks leading to improved productivity and operational
efficiencies.​

As an employee, you can use the AI-powered chat assistant to self-serve your work needs. You can go to AllSelf-ServiceEmployee Center to use the Moveworks AI assistant.  
Figure 1. Moveworks for Employee Center: Embedded AI assistant

* Benefit from the AI that knows your people, understands your business, and gets work done.
* Be more productive with AI-assisted conversational experience.
* Access information, services, and technology.
* Submit requests, check statuses, and update tickets.
* Enable easier access to relevant knowledge, services, and actions.
{#mw-employee-chat-ui__ul_cr3_jsz_1wb}You can chat with the Moveworks assistant in a chat window and expand to full-page mode for complex conversations.
**Related concepts**   

* [Getting started with Moveworks for Employee Center](https://www.servicenow.com/docs/pcp6nOCVoDyaOrWSd8BCgw "Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI.")  
**Related tasks**   

* [Install Moveworks for Employee Center app from store](https://www.servicenow.com/docs/s3t~bGrcPD99JdaOlL4yRw "Install and activate the Moveworks for Employee Center plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro.")
* [Upload Java KeyStore certificate](https://www.servicenow.com/docs/Fshnya3iX~sK0EI7Fvg31g "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.")
* [Configure bot ID and AI assistant](https://www.servicenow.com/docs/24ozaqdYmzExpRtmVLZwLA "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.")  
**Related reference**   

* [Moveworks for Employee Center reference](https://www.servicenow.com/docs/g0yLrxQ_AQvKh4wi_JrbVg "The reference topics for the application provide additional information about the Moveworks for Employee Center settings, observations, and troubleshooting.")

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