---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Request-based chat on the Microsoft Azure portal

# Register and configure the Request-based chat application on the Microsoft Azure portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a Microsoft Azure application in Microsoft Azure
portal to enable agents to import the conversations from Microsoft Teams to
ServiceNow.

## Before you begin

Role required: admin  
Note:  
You can use one Microsoft Azure application if you use both IT Service Management integration with Microsoft Teams, and HR Service Delivery integration with Microsoft Teams applications.

## Procedure

1. Log in to the Microsoft Azure portal.
2. Navigate to Azure ServicesAzure Active DirectoryManageApp registrations.
3. Select New registration.  
   The New registration page displays.
4. On the New registration form, perform the following actions:  
   1. Name: Enter the name of your application. <kbd class="ph userinput">Example: Request based chat app.</kbd>
   2. Redirect URI: Enter <kbd class="ph userinput">https://&lt;instance-name&gt;/oauth_redirect.do</kbd>, where <kbd class="ph userinput">&lt;instance-name&gt;</kbd> is the name of your ServiceNow instance.
   3. If you're prompted to select a supported account type, select Accounts in any organizational directory
   {#register-app-req-based-chats__list-01}
5. Select Register.
6. Select Redirect URIs.  
7. Select the Access tokens check box.
8. Select Configure.
9. Navigate to ManageCertificates \& secrets.  
10. Select New client secret.  
11. On the Add a client secret form, fill the fields.
    1. Description: Provide the description for the client secret.
    2. Expires: Select the expiry date for the client secret using the drop-down menu.
    3. Select Add.
    4. Copy and save the client secret in a notepad.  
    {#register-app-req-based-chats__substeps_vjw_yw5_3sb}
* **[Add permissions to the Microsoft Azure application](https://www.servicenow.com/docs/cKxXp6469CWiBQEeHIgJfw)**   
  Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow® instance.
* **[Configure Application Registry on the ServiceNow instance](https://www.servicenow.com/docs/_1UkBOTyF~u6yazQt8yzcg#app-registry-chat-single-tenant)**   
  Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.

*[\>]: and then