---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow for Zoom

# ServiceNow for Zoom {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® integrations with Zoom helps you create
a better, more connected experience for users. Employees get seamless self-service without having
to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.

## Key features {#sn_zoomIntegration__section_wm2_zxq_q5b}

ServiceNow for Zoom includes the following integrations
for various use cases.
{#sn_zoomIntegration__table_xrf_4tl_q5b__entry__3}

| Objective | Requirements | Capabilities |
|-|-|-|
| Use ServiceNow Virtual Agent with  Zoom Team Chat | * IT Service Management Pro and above * HR Service Delivery Pro and above {#sn_zoomIntegration__ul_dwq_htq_q5b} To implement ServiceNow Virtual Agent with Zoom, see [Using the Now Virtual Agent app](https://support.zoom.us/hc/en-us/articles/9508873527565-Using-the-Now-Virtual-Agent-app). | * Enabling ServiceNow Virtual Agent on Zoom provides access to all Virtual Agent capabilities directly via Zoom Team Chat. * Supports Virtual Agent features such as designer controls for creating conversations, sending notifications, and providing AI Search results. * Enables employees to view and act on actionable notifications. {#sn_zoomIntegration__ul_p2b_4tq_q5b} |
| Enhance employee experience by integrating Employee Center with the Zoom application | Available to all customers using the Employee Center. To access Employee Center in the Zoom application, see [Employee Center for Zoom](https://www.servicenow.com/docs/nPaqr4nhtEtYWhTguNvMLQ "Integrate Employee Center with a Zoom account for your organization employees so they can use Employee Center capabilities from within the Zoom client application."). | Embedding Employee Center within Zoom enables employees to access the portal without leaving the Zoom client. |
| Improve agent productivity by integrating ServiceNow with Zoom Team Chat | Pre-integrated with IT Service Management. Can also be integrated with HR Service Delivery and other Enterprise Service Management applications. Collaboration services. For information about Collaboration services, see [Collaboration services](https://www.servicenow.com/docs/access?context=collab-services-tcm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US). | * Enables agents to initiate a Zoom chat with an employee from a ticket and then import the chat transcript back to the ticket as a comment. * Enables employees with specific permissions to view Zoom chats from a task record. {#sn_zoomIntegration__ul_lwb_l5l_q5b} |
| Enable agents to collaborate on tickets with Zoom Meetings | Notify plugin To implement Notify connector for Zoom, see [Notify Zoom connector](https://www.servicenow.com/docs/access?context=notify-zoom-connector&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). | Expanding Notify with a Notify Zoom Connector enables agents to manage and initiate a Zoom meeting directly from a ticket. |
| Build custom integrations | For information about building custom integrations, see [Zoom spoke](https://www.servicenow.com/docs/access?context=zoom-spoke&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US). | Create custom integrations using Zoom spoke. |
[Table 1. ServiceNow for Zoom integrations]

{#sn_zoomIntegration__table_xrf_4tl_q5b}

## Get started {#sn_zoomIntegration__section_qq4_ghm_q5b}

|-|-|-|
| [Explore ![]() Learn about how agents and employees use Collaboration services for Zoom.](_NjSbyiPNk78Psm4PRygOg "Collaboration services for Zoom provides employees with seamless self-service without leaving the Zoom client and enables agents to resolve their task records faster.") | [Configure ![]() Plan and configure your implementation.](5q9emKTfAiao3QJn5fqy7w "Set up your  ServiceNow instance to integrate  with the Zoom application.") | [Integrate ![]() Extend Zoom capabilities by integrating with other applications.](Po0VMAnEupayJ6hu4xDt7A "Collaboration services for Zoom Team Chat enables agents to initiate chat with employees and import the chat, and enables employees to view and receive chat service from within  the Zoom application.") |
| [Use ![]() Initiate and import Zoom chat messages.](Po0VMAnEupayJ6hu4xDt7A "Collaboration services for Zoom Team Chat enables agents to initiate chat with employees and import the chat, and enables employees to view and receive chat service from within  the Zoom application.") | [Reference ![]() Get details about components like Zoom APIs.](~5QEATdcuEEs_efTAyX~Xg "Reference topics providing additional information about ServiceNow Collaboration services for Zoom components and forms.") |   |
[ ]

{#sn_zoomIntegration__table_iwv_lpv_klb}