---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage approvals from Microsoft Teams

# Manage approvals from Microsoft Teams {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.

## Before you begin

* The Virtual Agent integration is supported only for users who have a user record in your ServiceNow instance. Users must link their accounts to Microsoft Teams and enable Virtual Agent notifications.
* Install the Approvals hub integration with the SAP Concur (sn_ex_cnc) plugin.
{#va-concur__ul_ymf_f3w_pxb}

For more information on receiving notifications, see [Integrating Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/access?context=teams-conv-integration&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) and [Enable Virtual Agent notifications](https://www.servicenow.com/docs/access?context=enable-va-notifications&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). For more information on Virtual Agent, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

Role required: approver_user

## Procedure

1. Launch the Microsoft Teams application.
2. Open the Now Virtual Agent chat window.
3. Enter <kbd class="ph userinput">Show notification</kbd> in the chat window.
4. **Optional:** View the report by selecting View Report.  
   You can also view the report later by selecting Skip and entering <kbd class="ph userinput">Show notification</kbd> in the chat window.
5. **Optional:** View expense and receipt items by selecting Expenses and Receipts.  
   A maximum of 12 expense items are displayed in the report. To view all items, select View full report.
6. Approve or reject the report.  
   Note:  
   You cannot accept or reject a report if the assigned approver has been modified or the report has been updated or closed.

   | Decision | Action |
   | Approve the report | Select Approve. |
   | Reject the report | 1. Select Send back. 2. Enter a reason for rejecting the report. {#va-concur__ol_ekh_rjd_4xb} |
   |-|-|

   {#va-concur__choicetable_wnl_kjd_4xb}