---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Agent Chat for HR Service Delivery Agent Workspace

# Configure Agent Chat for HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Agent Chat Settings to configure Agent Chat for HR Service Delivery
Agent Workspace.

## Before you begin

Role required: sn_hr_core.admin  
Note:  
Ensure you have activated the Agent Chat \[com.glide.interaction.awa\] plugin prior to using this feature. For more information on configuring chat, see [Set up Agent
Chat](https://www.servicenow.com/docs/access?context=ac-configure-agent-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

## Procedure

1. Navigate to AllConversational InterfacesSettingsAgent Chat.
2. In the Agent Experience section, select Connect Support settings.
3. In the HR Fulfiller UI field, change to Agent Workspace.
4. Select Save or Update.

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