---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create an HR knowledge article

# Create an HR knowledge article {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create or modify a knowledge article within an HR knowledge base to share HR
information across your organization.

## Before you begin

Role required: sn_hr_core.kb_writer

## Procedure

1. Navigate to AllHR AdministrationKnowledge ManagementCreate New Article.
2. Fill in the fields on the form.  
   {#create-hr-knowledge-article__table_a1s_ql4_2db__entry__2}

   | Field | Description |
   |-|-|
   | Number | This field is automatically set to a knowledge article number. |
   | Knowledge base | Name of the knowledge base. Note: You can use an existing or create a new HR knowledge base. See [Create a knowledge base](https://www.servicenow.com/docs/access?context=create-a-knowledgebase&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) for more information. |
   | Category | Name of the knowledge category or subcategory. Note: You can use existing or create categories to organize the articles in the knowledge base. Click the Lookup icon to open the category picker, where you can select, add, and edit knowledge categories and subcategories. |
   | Valid to | Date that the knowledge article expires. After the valid to date, or if the valid to field is empty, the article does not appear in the search results. |
   | Short description | Description of the knowledge article. |
   | Text | Text of the knowledge article. |
   | Article type | Type of knowledge article: HTML or Wiki. |
   | Workflow | This field is automatically set to the publication state of the article, such as Draft, Published, or Retired. |
   | Source Task | This field is automatically set to the task record that the article was created in response to, if applicable. |
   | Attachment link | Check box for enabling the automatic download of attachments. If selected, attached files automatically download when the user opens the article. Note: Currently, this option is not supported on the Employee Service Center. |
   | Display attachments | Check box for enabling the display of attachment. If selected, attached files are displayed and accessible to users at the bottom of the article. Note: This option is contingent upon adding one or more attachments to the article. To add or manage attachments, click the paperclip icon in the title bar. |
   [Table 1. Knowledge form]

   {#create-hr-knowledge-article__table_a1s_ql4_2db}
3. Click Save or Update to create or update the article.
4. Click Publish to publish the article.  
   Note:  
   Any additional steps required to publish the knowledge article, such as approvals, depend on the publishing workflow for the knowledge base. See [Knowledge
   workflows](https://www.servicenow.com/docs/access?context=r_KnowledgeWorkflows&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) for more information.

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