---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR e-signature

# HR e-signature {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of HR e-signature

HR e-signature is a scoped application in ServiceNow that allows users to electronically sign documents, knowledge articles, or HR document templates from any desktop or mobile device.
It supports signing via typed or drawn signatures, credential verification, or simple acknowledgments.
The feature enhances HR task fulfillment by integrating e-signatures with managed documents and knowledge articles.
Show full answer Show less  
The e-signature functionality activates automatically with Case and Knowledge Management but can also be manually activated if necessary. It includes a safeguard system property that prevents deletion of the only active e-signature administrator, ensuring administrative continuity.

## Key Features

* **Multiple Signing Types:** Supports three types of signatures---Acknowledgment, Credential, and Signature.
* **Document Types Supported:** Enables signing of Managed Documents, Knowledge Articles, and HR Document Templates.
* **Role Integration:** Default mappings exist between HR roles and e-signature roles, facilitating role-based access:
  * HR Administrator maps to E-signature Administrator
  * HR Basic maps to E-signature Manager
  Users can customize these role assignments as needed.
* **E-signature Templates:** Users with HR administrator or basic roles can create templates pairing document types with signature types. Templates simplify requesting signatures on HR tasks or task templates (e.g., NDAs requiring typed or drawn signatures).
* **HR Task Integration:** HR tasks must have their type set to "E-signature" to utilize e-signature templates effectively.
* **Migration Support:** A scheduled job assists in migrating existing HR task templates and open tasks to the new e-signature-enabled task type, automating updates and disabling legacy task types.

## Practical Benefits for ServiceNow Customers

* Streamlines HR processes by enabling secure, verifiable electronic signatures directly within HR workflows.
* Supports compliance and audit requirements through role-based controls and signature type options.
* Facilitates easy creation and reuse of e-signature templates tailored to various HR documents and scenarios.
* Simplifies transition from older signature processes with migration tooling, minimizing manual effort.
* Ensures administrative stability by preventing accidental removal of all e-signature administrators.  
Sign electronic documents from any desktop or mobile device with e-signature.
E-signature is a scoped application that enables users to sign managed documents, knowledge
articles, or HR document templates with their typed or drawn e-signature, their credentials, or as
an acknowledgment.

The e-signature \[com.snc.esign\] plugin activates the sn_esign.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only e-signature admin user by requiring a minimum number (default
is two) of active users with this role.

HR e-signature is a non-embedded signature capability for managed documents, and knowledge articles, attached to an HR task for fulfilment. It supports three signing types (Acknowledgement, Credential, and
Signature) and two document types (Managed Documents and Knowledge Articles).

## HR and e-signature roles {#hr-e-signature__section_grt_5q2_mdb}

By default, the following HR roles contain the following e-signature roles.
{#hr-e-signature__table_syn_r3w_5hb__entry__2}

| HR role | E-signature role |
|-|-|
| HR administrator \[sn_hr_core.admin\] | E-signature administrator \[sn_esign.admin\] |
| HR basic \[sn_hr_core.basic\] | E-signature manager \[sn_esign.config_manager\] |
[ ]

{#hr-e-signature__table_syn_r3w_5hb}

You can use the assignments as-is or change them. To change the default assignments, see [Components installed with
e-signature](https://www.servicenow.com/docs/access?context=components-installed-with-e-signature&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) for information on how to assign a role to another role, group, or
user.

## How to use e-signature templates with HR tasks {#hr-e-signature__section_rdp_qbh_nhb}

Users with the HR administrator \[sn_hr_core.admin\] or basic \[sn_hr_core.basic\] role can create
e-signature templates. Each e-signature template pairs a document type to sign (managed
document, knowledge article, or HR document template) with a signature type (signature,
credential, or acknowledgment). For example, you could create an e-signature template for a
non-disclosure agreement that requires a typed or drawn signature.

For more information, see [Configure an e-signature
template](https://www.servicenow.com/docs/access?context=configure-e-signature-configuration&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

You can then use the e-signature templates in HR tasks or HR task templates to request
signatures from users.  
Note:  
On the HR task form, make sure that the HR task type sets to E-signature.

* [Adding an HR task to an HR case](https://www.servicenow.com/docs/z3QpDns5jUJWZ9oCJc7F8g "You can add, view, or work on HR tasks assigned to HR cases.")
* [Configure an HR task template](https://www.servicenow.com/docs/DLhVyRo8l88eb8LVw4P~Yg "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.")
{#hr-e-signature__ul_b1g_2jw_5hb}

## Migrating existing HR task templates and open HR tasks to e-signature {#hr-e-signature__section_ncf_n4w_5hb}

Migrate existing HR task templates and open HR tasks to the new HR task type for e-signature
with the Migrate HR e-signature tasks scheduled job. The scheduled job
automatically updates the HR task type and e-signature template based on your existing
configurations. It also disables the old HR task types for credential, e-signature, and sign
document.

For more information, see [Migrate existing HR task templates and open HR tasks to e-signature](https://www.servicenow.com/docs/ifuBT311oY2Oqob4TKxXhg "Migrate existing HR task templates and open HR tasks to the new HR task type for e-signature with the Migrate HR e-signature tasks scheduled job. The scheduled job automatically updates the HR task type and e-signature template based on your existing configurations. It also disables the old HR task types for credential, e-signature, and sign document.").

## Activation information {#hr-e-signature__section_oxd_1tj_xgb}

E-signature automatically activates when you activate Case and Knowledge Management. If it
does not activate, you can manually [activate e-signature](https://www.servicenow.com/docs/access?context=activate-e-signature&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). For
information on what components install with the feature, see [Components installed with
e-signature](https://www.servicenow.com/docs/access?context=components-installed-with-e-signature&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).
**Related topics**   

* [E-signature](https://www.servicenow.com/docs/access?context=e-signature&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)