---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request erasure of personal data

# Request erasure of personal data {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an employee or alumni, request erasure of your personal information when you no longer consent to processing, when there are significant errors within the data, or if you believe that the information is being stored
unnecessarily.

## Before you begin

Role required: sn_hr_core.hrsm_employee, sn_asc.alumni, sn_external, snc_internal, sn_hr_core.hrsm_alumni  
Note:  
To use snc_internal and snc_external roles, you must install the explicit_roles plugin.

## Procedure

1. Navigate to AllEmployee Service Center.
2. From the Human resources tab, select HR systems.
3. Select Erasure of Personal Data Request.
4. On the Erasure of Personal Data Request form, fill in the fields.  
   {#request-erasure-personal-data-rtbi__table_jyx_z5x_jdc__entry__2}

   | Fields | Description |
   |-|-|
   | PII data | Specify the type of personal data to be deleted. For example, Phone number, Contact information, and so on. |
   | HR cases | Related HR case number. |
   | What data you want to be deleted? | If you select an HR case, choose if you want to delete the: * Entire HR case * Attachments only {#request-erasure-personal-data-rtbi__ul_by4_k2c_ndc} |
   | Email | The email address of the employee requesting the report. |
   | Reason for deletion | A valid justification for requesting the deletion. |
   | Add attachments | Option to attach any related files. |
   [Table 1. Erasure of Personal Data Request form]

   {#request-erasure-personal-data-rtbi__table_jyx_z5x_jdc}
5. Select Submit.
{#request-erasure-personal-data-rtbi__steps_hmk_4dc_ndc}

## Result

An HR case is created and the HR task is assigned to an agent belonging to the HR Data Privacy user group to review the request. If the agent approves the request, it's moved to an agent in the HR data privacy compliance
approvers user group as an additional approval step before deleting the employee data. Then, the HR data admin can proceed with the deletion and close the HR case.

HR admin can choose to anonymize instead of deleting the employee data. For more information, see [Data anonymization](https://www.servicenow.com/docs/access?context=dps-data-anonymization&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).

Alumni can log in to the Alumni Service Center, go to HR systems and request for the report. For more information, see [Using your Alumni Service Center](https://www.servicenow.com/docs/WUs2FFv~jm0ml3VzU5IUxw "Company alumni or former employees use the Alumni Service Center to obtain information or maintain communication with your former company."). In case employees or customers don't have Alumni Service Center, the agent can create a request on behalf of the alumni.

*[\>]: and then