---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Journey Accelerator

# Exploring Journey Accelerator {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learning about how to use Journey Accelerator application to create templates for plans and to-do tasks. How Managers can use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the
plans from the Employee Center

## Journey Accelerator overview {#exploring-jny-accelerator__cf-exploring-parent-overview}

Using the Journey Accelerator application on the ServiceNow AI Platform, administrators create templates that enable managers to develop transition plans for employees. Administrators build templates for transition plans, such as promotions, offboarding, onboarding, and role changes
for employees.

## Journey Accelerator users {#exploring-jny-accelerator__cf-exploring-parent-users}

{#exploring-jny-accelerator__table_a3d_wmf_qcc__entry__2}

| User | Description |
|-|-|
| Administrators | * Define and manage plan types for employee transitions, such as promotions, onboarding, offboarding, and more. * Create and manage plan configurations for specific employee audiences, such as sales associates or IT technicians. * Create and manage task templates, such as workstation setup or planning and training sessions. * Track plan progress and template usage from the Journey Accelerator dashboard. {#exploring-jny-accelerator__ul_cpp_cpf_qcc} |
| Managers | * Create and manage customized plans for employee transitions. Note: Only managers can create plans. * Add to-do tasks by using a library of existing tasks. * Create tasks that are unique to an employee transition. * Publish plans that are based on employee transition dates, such as start dates. * Assign mentors to employees. {#exploring-jny-accelerator__ul_tm3_k11_4sb} |
| Mentor | * With the Can view permission, mentors can: * View all to-do tasks in a plan * Update tasks that are assigned to them {#exploring-jny-accelerator__ul_jwx_q11_4sb} * With the Can edit permission, mentors can: * Edit, add, or delete stages and to-do tasks * Publish plans * Set plan publish dates {#exploring-jny-accelerator__ul_mgt_t11_4sb} {#exploring-jny-accelerator__ul_gzy_411_4sb} |
| Employees | * View the plans, complete their to-do tasks, and track their progress. Note: All users can do the following actions: * Add comments: Send comments or questions to the plan's owner. * Add attachments: Add relevant files that support the completion of a to-do item such as certificates and emails. {#exploring-jny-accelerator__ul_ibx_bb1_4sb} |
[Table 1. Users]

{#exploring-jny-accelerator__table_a3d_wmf_qcc}

## Journey Accelerator benefits {#exploring-jny-accelerator__cf-exploring-parent-benefits}

{#exploring-jny-accelerator__table_d3d_wmf_qcc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Monitor journey accelerator plans | [Working with Journey Accelerator plans](https://www.servicenow.com/docs/fvGAP1IEtYH4ZNbhUg0fOg "Managers, employees, and mentors can access the Journey Accelerator plans through the Employee Center (EC).") | Journey Accelerator reader. |
| Create plans and track them for your employees | [Create and track plans for your employees](https://www.servicenow.com/docs/bX4JZr_rdCe_0LRWeP9NSw "Create and manage employee transition plans by using Journey Accelerator templates. You can use role-based plans to create consistent plans for different roles on your team.") | Managers |
| View and complete action plans | [Employees view and complete action plans](https://www.servicenow.com/docs/KwHp0IFBeKLbdAqs_EOBrg "View, manage, and track your action plan progress from the Employee Center portal.") | Employees |
| Mentoring benefits | [Mentor employees by using a Journey Accelerator plan](https://www.servicenow.com/docs/YMWhSkcDVg7GzQjV5uuZOA "Mentor employees that are assigned to you and view or edit employee plans depending on your permission type.") | Assigned mentor |
[Table 2. Journey Accelerator benefits]

{#exploring-jny-accelerator__table_d3d_wmf_qcc}

## What to explore next {#exploring-jny-accelerator__cf-exploring-parent-links}

To learn more about configuring and using Journey Accelerator, see:

* [Install and configure Journey Accelerator](https://www.servicenow.com/docs/qm8SlumAtJuwAd37tD4tXA "Install the Journey Accelerator [sn_ja] application to enable your users to easily create and manage transition plans.")
* [Working with Journey Accelerator plans](https://www.servicenow.com/docs/fvGAP1IEtYH4ZNbhUg0fOg "Managers, employees, and mentors can access the Journey Accelerator plans through the Employee Center (EC).")
* [Journey Accelerator reference](https://www.servicenow.com/docs/IgNJB4UpWZcCmsRTr66_0Q "Reference topics provide additional information about the lists and forms that you use to configure and use Journey Accelerator.")
{#exploring-jny-accelerator__ul_e3d_wmf_qcc}