---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring Proactive Prompts

# Configuring Proactive Prompts {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If
you have the admin role, you can
install the Proactive Prompts application and configure it to display relevant prompts to the managers and employees in your
organization.
With these instructions, you can
enable workflow efficiency and quicker
turnaround.

A signal is the configuration for prompts about when to send them, what to send, whom to send them to, where to send them, and related actions to generate and deliver them. You can define whom to send the signal to, how often, and
on what channels. The Proactive Prompts
application supports all
conversational
interface (CI) channels apart from the portal.  
Note:  
You must install and activate both the Proactive Prompts and the ServiceNow Otto for HRSD application should be installed and to use the capability and prompts from the base system. The two new signals that are available for use are the Approvals pending prompt, and the High leave balance prompt.

Configuring Proactive Prompts is a multi-step process:

* [Creating a signal](https://www.servicenow.com/docs/ClH~32PhKCgH7I6WtoJCKw "Configure signals to determine what prompts to send, whom to send them to, where and when to send them, and to generate them to send to your user."). A signal determines when to send the prompt, what to send, whom to send it to, where to send it, and related actions to generate and deliver the prompts.
* [Creating a data source for the signal](https://www.servicenow.com/docs/Nr5~~mc0Fc32rSQywYTeJQ "Specify where and how to get the data you want to use to send insights to users."). The signal data source brings in the most relevant information for managers or employees.
* [Configuring channels](https://www.servicenow.com/docs/bduh3GJOMjJ_HmJEeXmNmw "Configure a channel to display the prompts to end users in their workflow."). Choose where to display the prompts that would be the most benefit to your users.
* [Configure actions](https://www.servicenow.com/docs/QDdKocdegwycZP6arikivQ "Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it."). You determine the actions to generate and deliver the prompts.
* [Configuring schedules](https://www.servicenow.com/docs/H_85C~Rteu_Fx4VX8SFKPg "Schedule that determines when to run the signal configuration to generate prompts that notify the user to act on."). You choose the frequency that you want the data source to process the data and to generate the prompts in the selected channels.
{#proactive-prompts-config__ul_cpb_sgg_pvb}