--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Safe Workplace for mobile # Safe Workplace for mobile {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Safe Workplace for mobile The Safe Workplace for mobile app by ServiceNow provides organizations with a comprehensive solution to manage the return-to-workplace process efficiently and safely through the Now Mobile app. It enables employees and managers to perform health screenings, complete surveys, make workplace reservations, request personal protective equipment (PPE), and more, all designed to support health and safety protocols. Show full answer Show less The app integrates with various applications from the Emergency Response Management and Safe Workplace suites, ensuring a seamless mobile experience for users and managers alike. ## Key Features * **Health and Safety Management:** Users can report and verify their health status, complete readiness checklists, and perform health screenings to ensure workplace safety. * **Task and Team Oversight:** Managers can view the health status of their direct reports, monitor open tasks assigned to their team, and reassign critical tasks as necessary. * **PPE Management:** The app supports PPE inventory management, including assigning, requesting, and adding consumables and hardware. * **Visitor and Workplace Access:** Features include visitor screening, workplace entry scanning, and managing office entry codes via QR codes. * **COVID-19 Specific Tools:** Includes modules for testing requests, vaccination status reporting, vaccine exemptions, contact tracing, and travel permissions. * **Emergency Response Integration:** Enables receiving and responding to outreach notifications and emergency self-reporting through mobile notifications. * **Mobile Sections:** Organized sections cover health screening, PPE inventory, health surveys, visitor screening, and more, providing easy navigation through related applications. ## Installation and Deployment Safe Workplace for mobile is available for commercial on-premise, federal hosted, and federal on-premise environments. Federal customers using IL4 or FedRAMP environments can install these applications on nonproduction instances without special requests, but licenses are required for production use. Organizations must configure the applications to comply with applicable U.S. federal regulations. For customers with existing Safe Workplace subscriptions, a recommended installation order of related applications is provided to ensure proper setup and functionality. ## Compliance and Usage Considerations Organizations are responsible for ensuring their use of Safe Workplace complies with relevant laws and regulations, including data protection and employment laws. ServiceNow does not provide legal advice and advises organizations to tailor any provided templates to their specific compliance needs. Government agencies are offered this application free of charge for a limited period and must confirm usage compliance with their Ethics Office. All decisions regarding implementation and legal compliance remain the responsibility of the agency or organization. ## Practical Actions for ServiceNow Customers * Install the Now Mobile and Safe Workplace for mobile apps to enable mobile return-to-workplace capabilities. * Use the mobile app to report and view health status, complete readiness checklists, and perform health screenings. * Managers can monitor team health, oversee open tasks, and reassign work to maintain workplace safety and productivity. * Manage PPE inventory and requests to ensure employees have necessary safety equipment. * Leverage visitor screening and workplace entry features to control access and maintain compliance with health protocols. Manage the essential steps for return to workplace from anywhere using the Safe Workplace for mobile app. The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety. |-|-|-| | | | | [ ] {#mobile-emergency-response__table_onh_wcp_plb} ## Access other applications from Safe Workplace for mobile From the Safe Workplace for mobile app, users can access applications from the Emergency Response Management and Safe Workplace product suites. Note: The Emergency Response Management for Now® Mobile app was renamed to Safe Workplace for mobile. {#mobile-emergency-response__table_m3j_3nr_gnb__entry__2} | Emergency Response Management applications | Safe Workplace applications | |-|-| | * Emergency Outreach * Emergency Self Report * Emergency Exposure Management | * Employee Readiness Surveys * Employee Health Screening * Workplace Core * Workplace PPE Inventory Management * Safe Workplace Dashboard * Contact Tracing * Health and Safety Testing * Employee Readiness Core * Enterprise Employee Experience Pack * Employee Travel Safety * Vaccination Status | [ ] {#mobile-emergency-response__table_m3j_3nr_gnb} ## Safe Workplace for mobile features {#mobile-emergency-response__section_kxd_xpz_4lb} |-|-| | ![Receive and respond to outreach notifications.]() | Receive and respond to outreach notifications : Receive important notifications generated in the Emergency Outreach application on your mobile device. You can also self-report your health status through these notifications. : For more information about Emergency Outreach, see [Emergency Outreach](https://www.servicenow.com/docs/BiM45rj4NlREcEr2lwTyhQ "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels."). : For information on how to report your health status through push notifications, see [Report your health status](https://www.servicenow.com/docs/CcO4iWpiTwtL8sJbaAi8Sg "If you receive an email, mobile push notification, or SMS notification to report your health status, you can update your status from the message."). | | ![Report your health status on the service response dashboard.]() | Report your health status on the service response dashboard : Under My Current Health Status, click your name to report your health status. For more information, see [Report your health status in Now Mobile](https://www.servicenow.com/docs/GKHdIsv0qV989Bq_lVeQhQ "Use the Now Mobile app to report your health status."). | | | View the status of your direct reports : As a manager, you can view My Team's Health in the My Team section to see an overview of the health of your direct reports. For more information, see [Manage the status of your direct reports in Now Mobile](https://www.servicenow.com/docs/JRYMgg3evJ9E5cLbMpUdrQ "Use the Now Mobile app to view the health status of your direct reports."). | | ![Re-assign critical tasks to your working employees.]() | Reassign critical tasks to your working employees : As a manager, you can tap My Direct Reports Open Tasks in the My Team section to see the work assigned to your direct reports. From this list, you can reassign tasks, as needed, to your working direct reports. For more information, see [Reassign tasks to your team members in Now Mobile](https://www.servicenow.com/docs/Jjrsq1UbKzcYCgz4kCkqfw "As a manager, view a list of tasks assigned to your team members and reassign the tasks to other team members."). | [ ] {#mobile-emergency-response__table_vhc_dqz_4lb} ## Mobile sections {#mobile-emergency-response__section_nrg_115_cnb} If you've subscribed to the Safe Workplace suite, you see the Mobile sections available for Mobile experience for Emergency Response Management. Each section has multiple applications. To see all applications under a topic, scroll left. {#mobile-emergency-response__table_nwx_4d5_cnb__entry__3} | Follow these safety practices | Health screening | Manage PPE inventory | |-|-|-| | Health surveys For more information, see [Employee Readiness Surveys](https://www.servicenow.com/docs/rUxmoQ1kE72NIJuTbogjlA "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey."). | Screen employee For more information, see [Conduct a health screen for entry](https://www.servicenow.com/docs/dB_LtgQrK3rAhF1xSnhzwg "Use a health screen to verify a person's return requirement status to determine whether the person is able to enter the location."). | Assign consumable For more information, see [Assign PPE to employees](https://www.servicenow.com/docs/JMuakkNJ_IqJ8naFYkR0uw "You can assign PPE directly to an employee without them submitting a request."). | | Verify my health For more information, see [Verify your health status and compliance](https://www.servicenow.com/docs/pUEeMxMiq4oprGqD6x2tcQ "Verify that you understand and will comply with your organization's safety requirements and policies before you can be allowed entry to the location."). | Screen visitor For more information, see [Screen a visitor for entry to the workplace](https://www.servicenow.com/docs/WUxnMtq48eEXSCtWnxHTyg "Verify the visitor's entry requirement status on your smartphone, tablet, or computer. Then complete and submit the health screening form to determine whether the visitor is able to enter the workplace."). | Assign hardware For more information, see [Assign PPE to employees](https://www.servicenow.com/docs/JMuakkNJ_IqJ8naFYkR0uw "You can assign PPE directly to an employee without them submitting a request."). | | Request PPE For more information, see [Request PPE](https://www.servicenow.com/docs/h8B5Q5z418juE9Bhae_ayA "Use Service Catalog to request personal protective equipment (PPE) for you to use at your workplace."). | Scan for entry For more information, see [Collecting user badge data](https://www.servicenow.com/docs/SNwKmGEYiQRuLtpzMb9RiQ "In the Contact Tracing application, manage data for user badges and badge readers. Identify potentially exposed users who may have come in contact with affected users by importing their badge swipe data into the application."). | Add consumable For more information, see [Add PPE stock](https://www.servicenow.com/docs/qJc96HjCuUiVZJa5kuwNAQ "Add stock for a PPE model to track the availability of the item at different locations."). | | Daily contact log For more information, see [Tracking employee contacts using daily logs](https://www.servicenow.com/docs/m_AvCtlZ_HFJWcaCj98qMQ "After employees start returning to the workplace, use daily contact logs to help promote the health and safety of all your employees. Let employees submit a list of other people with whom they come in contact during the day. Send mobile and email push notifications to employees to submit their contact log for the day."). | Employee status For more information, see [View your health and safety status](https://www.servicenow.com/docs/vOpubQWCmUtJNozIexIEFw "View your health and safety status page to check your progress on company requirements for returning to the workplace or visiting a site."). | Add hardware For more information, see [Add PPE stock](https://www.servicenow.com/docs/qJc96HjCuUiVZJa5kuwNAQ "Add stock for a PPE model to track the availability of the item at different locations."). | | Privacy Consent For more information, see [User privacy consent for Contact Tracing](https://www.servicenow.com/docs/A5YzaHIQin3nGbt3ztV9Gw "The Contact Tracing application enables you to send notification to users seeking their consent for contact tracing. You can use user data for contact tracing based on the privacy configuration set for a location and the user response to the privacy consent."). | | Add model For more information, see [Create models for PPE items](https://www.servicenow.com/docs/e0sR~GeDvZQF9LT3e6rVRQ "Create models to record the types of PPE in your inventory."). | | Set up a visit For more information, see [Invite a visitor to the workplace](https://www.servicenow.com/docs/oIBIozg0mbhK_sIvqb7EzQ "Submit a visitor invitation to send an email to your visitor with information about their upcoming visit. Before visitors can enter the workplace, they must respond to the email and agree to comply with the safety requirements and policies listed in the email."). | | | | COVID-19 Testing For more information, see [Request a COVID-19 diagnostic test](https://www.servicenow.com/docs/0pFdKp40qpAqVGLgZxEJzg "Request a COVID-19 diagnostic test if you have been potentially exposed, are having symptoms, or want testing for another reason."). | | | | Request travel permission For more information, see [Request permission to travel](https://www.servicenow.com/docs/2QmgpUTB90lFrVe3dEQASQ#ets-request-travel "Before booking travel in a travel management system, request permission for your trip. Your manager or a travel approver can approve or reject your request based on infectious diseases, such as COVID-19 case data and a site safety evaluation for your destination."). | | | | Report Vaccination For more information, see [Report vaccination status to your organization](https://www.servicenow.com/docs/GnbOEqrqfD_tQyoiQ8R0kA "Provide your organization with information about whether you received a vaccine and the date that you received it."). | | | | Request Vaccine Exemption For more information, see [Request a vaccine exemption](https://www.servicenow.com/docs/~sQNff2Fmzlhrf3rDGOjbA "Request a vaccine exemption from your organization with information about why you require an exemption."). | | | | Vaccine Exemption Requests For more information, see [Request a vaccine exemption](https://www.servicenow.com/docs/~sQNff2Fmzlhrf3rDGOjbA "Request a vaccine exemption from your organization with information about why you require an exemption."). | | | [Table 1. Mobile section topics] {#mobile-emergency-response__table_nwx_4d5_cnb} {#mobile-emergency-response__table_c32_4ty_cnb__entry__3} | My current health status | Prepare for arrival | My team | |-|-|-| | For more information, see [View your health status in Now Mobile](https://www.servicenow.com/docs/ItK6yFMbbfX7fVkD8g3ypw "Use the Now Mobile app to view your health status record."). | My readiness checklist Provides a checklist of tasks to complete prior to arriving at the work location. | My team's health Shows a list of your direct reports and their health status. | | | My office entry code Provides a QR code that enables you to check into a work location. | My direct reports open tasks Shows all open tasks assigned to your direct reports that must be completed prior to arriving at a work location. | [Table 2. Section topics (continued)] {#mobile-emergency-response__table_c32_4ty_cnb} ## Safe Workplace suite for federal customers {#mobile-emergency-response__id_ntj_nmr_gnb} Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#mobile-emergency-response__safe-workplace-wsd-fedramp} {#mobile-emergency-response__table_kxr_yz3_blb__entry__2}{#mobile-emergency-response__p_lwb_nfg_h1c}{#mobile-emergency-response__p_nwb_nfg_h1c}{#mobile-emergency-response__p_qwb_nfg_h1c}{#mobile-emergency-response__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#mobile-emergency-response__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 3. Installation instructions for self-hosted and federal environments] {#mobile-emergency-response__table_kxr_yz3_blb} If you've subscribed to the Safe Workplace suite and you already have some of the apps installed, refer to the following order of installation for the remaining apps. * Emergency Outreach (sn_imt_checkin) * Employee Health Screening (sn_imt_monitoring) * Workplace PPE Inventory Management (sn_imt_ppe) * Employee Readiness Surveys (sn_imt_readiness) * COVID-19 Global Health Data Set (sn_imt_c19datafeed) * Contact Tracing (sn_imt_tracing) * Emergency Self Report (sn_imt_quarantine) * Workplace Core (sn_wsd_core) * Safe Workplace Dashboard (sn_imt_dashboard) * Emergency Response Management for Now Mobile (sn_imt_mobile) * Employee Travel Safety (sn_imt_travel) * Health and Safety Testing (sn_imt_health_test) * Vaccination Status (sn_imt_vaccine) {#mobile-emergency-response__ul_vt2_c35_1nb} ## Notice regarding use by organizations {#mobile-emergency-response__id_h5j_4mr_gnb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#mobile-emergency-response__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#mobile-emergency-response__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#mobile-emergency-response__id_lbr_4mr_gnb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#mobile-emergency-response__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#mobile-emergency-response__p_m3b_nfg_h1c} * **[Install Safe Workplace for mobile](https://www.servicenow.com/docs/_sfvwNxB4zd_iQ9l~eR8HQ)** Install the Now® Mobile app and Safe Workplace for mobile app. * **[Report your health status in Now Mobile](https://www.servicenow.com/docs/GKHdIsv0qV989Bq_lVeQhQ)** Use the Now® Mobile app to report your health status. * **[View your health status in Now Mobile](https://www.servicenow.com/docs/ItK6yFMbbfX7fVkD8g3ypw)** Use the Now Mobile app to view your health status record. * **[Manage the status of your direct reports in Now Mobile](https://www.servicenow.com/docs/JRYMgg3evJ9E5cLbMpUdrQ)** Use the Now Mobile app to view the health status of your direct reports. * **[Reassign tasks to your team members in Now Mobile](https://www.servicenow.com/docs/Jjrsq1UbKzcYCgz4kCkqfw)** As a manager, view a list of tasks assigned to your team members and reassign the tasks to other team members. * **[Install Safe Workplace for mobile](https://www.servicenow.com/docs/_sfvwNxB4zd_iQ9l~eR8HQ)** Install the Now® Mobile app and Safe Workplace for mobile app. * **[Report your health status in Now Mobile](https://www.servicenow.com/docs/GKHdIsv0qV989Bq_lVeQhQ)** Use the Now® Mobile app to report your health status. * **[View your health status in Now Mobile](https://www.servicenow.com/docs/ItK6yFMbbfX7fVkD8g3ypw)** Use the Now Mobile app to view your health status record. * **[Manage the status of your direct reports in Now Mobile](https://www.servicenow.com/docs/JRYMgg3evJ9E5cLbMpUdrQ)** Use the Now Mobile app to view the health status of your direct reports. * **[Reassign tasks to your team members in Now Mobile](https://www.servicenow.com/docs/Jjrsq1UbKzcYCgz4kCkqfw)** As a manager, view a list of tasks assigned to your team members and reassign the tasks to other team members.