---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate Universal Request Advanced Work Assignment

# Activate Universal Request Advanced Work Assignment {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) if you have the admin role. Activating this plugin enables you to use Advanced Work Assignment and automatically assign work items to your agents, based on their availability in the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.{#activate-ur-awa-plugin__activate-ur-awa-plugin-info}

## Before you begin

Note:  
The Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) plugin requires a separate subscription and must be activated by a ServiceNow personnel.
Before installing the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) plugin, install the Universal Request plugin. For more information, see [Activate Universal Request](https://www.servicenow.com/docs/VXkDWwJjr0uJLFkHq2qzgg "You can activate the Universal Request plugin (com.snc.universal_request) if you have the admin role. This plugin is not active by default, and you must install it to use the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.").

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-ur-awa-plugin__find-plugins-cmd}
{#activate-ur-awa-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-ur-awa-plugin__p_cb1_nfg_h1c}
   {#activate-ur-awa-plugin__find-plugin-cmd}
{#activate-ur-awa-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). {#activate-ur-awa-plugin__activate-plugin}
{#activate-ur-awa-plugin__activate-plugin}{#activate-ur-awa-plugin__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Yokohama)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US)

*[\>]: and then