---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign assignment group to your service

# Assign assignment group to your service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After creating the services for your service set (department), assign the assignment
groups to the services in the service sets to enable agents to transfer tickets to the
appropriate routing group.

## Before you begin

Role required: admin

## About this task

Assigning assignment groups to the various departmental service sets facilitates
automatic routing of universal requests to the right agents (assignment group)
within a specific department (service set). Also, after triaging, agents can
transfer universal requests and department tickets to the appropriate agents
(assignment group) within a specific department (service set).

## Procedure

1. Navigate to AllUniversal RequestAdministrationService Assignment Groups.
2. Select the Assignment Group for the service set.
3. Select the Service from the look-up list.
4. Click Submit.
{#assign-group-to-service__steps_blw_1qr_4nb}

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