---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setting up Coaching in Workforce Optimization for HR

# Setting up Coaching in Workforce Optimization for HR {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage agent skills and assess the quality of completed tasks. Use predictive
intelligence to recommend skills for agents. Train your agents with internal and external learning
content.
* **[Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for HR](https://www.servicenow.com/docs/du88igrJgkODMkIPV46C1w)**   
  Add a system property to display the desired indicator in the Coaching Overview tab in the Coaching application.
* **[Setting up skill prediction in Workforce Optimization for HR](https://www.servicenow.com/docs/gj1NTyv_ihsIvIhdUjaB0w)**   
  Collect skill data based on skills agents have used for case resolution. Use supervised learning to recommend these skills for agents to resolve similar open case. You can also find patterns in how skills are used for case resolution and use unsupervised learning to recommend skills for agents.
* **[Configure a list menu to display in the Learning tab in Workforce Optimization for HR](https://www.servicenow.com/docs/XAA1~RVDVdCP3xseULk1Fg)**   
  Add list or list categories to modify the list menu for Coaching with Learning in the Coaching application in Workforce Optimization for HR.

**Related concepts**   

* [Workforce Optimization for HR Domain Separation](https://www.servicenow.com/docs/n9UmyXdZ2mF4eyhawB05aA "Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Setting up Scheduling for Workforce Optimization for HR](https://www.servicenow.com/docs/YsKC4mB9dK2ZTPOsF9injg "Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.")
* [Setting up Teams in Workforce Optimization for HR](https://www.servicenow.com/docs/iWgtzyITAWdw_hynKfgjeg "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.")
* [Setting up Demand Forecast in Workforce Optimization for HR](https://www.servicenow.com/docs/mnpEXPZjqKWfteg9RPWsZw "Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.")  
**Related tasks**   

* [Activate Workforce Optimization for HR](https://www.servicenow.com/docs/zwG5u4VOs1LyEdgRMPhwEQ "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.")