---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a User acceptance Workplace case template

# Create a User acceptance Workplace case template {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a Workplace case template with user acceptance.

## Before you begin

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## About this task

Create this case template for use when a user's approval or rejection is required to
close the request.

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupCase templates.
2. Create a template or modify an existing template.
   * If you are creating a new template, click New.
   * If you are modifying an existing template, open the desired template.

   {#create-usr-accptnce-workplace-case-template__choices_zjp_sdr_rlb}  
   For information about the template form fields, see [Create a
   template](https://www.servicenow.com/docs/access?context=t_CreateATemplateUsingTheTmplForm&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
3. In the Table field, select the Workplace case \[sn_wsd_case_workplace_case\] table.
4. In the Template field, enable user acceptance and acceptance time-out.
   1. In the left column, select Enable user acceptance and in the right column, select True.
   2. In the left column, select Acceptance timeout and in the right column, specify the duration after which the acceptance request can expire.
5. Click Submit.
{#create-usr-accptnce-workplace-case-template__steps_nzm_psw_smb}

## Result

The Case template is created with user acceptance options enabled.

## What to do next

Use the template in Workplace services where user acceptance is required. For more information about creating Workplace services, see [Create a Workplace service](https://www.servicenow.com/docs/I7PtzUtGxJRFjXUtuFi3kw "Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.").

*[\>]: and then