---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a Workplace service

# Create a Workplace service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to
support employees needs.

## Before you begin

Ensure that you have the following details:

* Task templates and Case templates to link it to the workplace service.
* Record producer to which the workplace service must be linked.
* Active flows in case you want to create workplace service flow.

{#create-workplace-service__ul_frw_brp_smb}

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## About this task

Create a workplace service and specify how the workplace service must be fulfilled. You can choose to fulfill the workplace service manually, by triggering a series of tasks i.e by a service activity or using a flow. Specify the following for the workplace service:

* Name of the workplace service. The workplace service will be displayed at all location with this name.
* The fulfillment type like manual, service activity or flow.
* Specify from where you want to enable users to order. That is, specify if users can order through a workplace service request or while making a reservation or both.
* Specify if an employee can request more than one workplace item that belongs to the same category.
* Select a template to pre-fill certain values when creating a workplace case or a workplace task.
* The record producer to which you want to link the workplace service if you want to make it available. The workplace service can be requested only through a record producer created in the Workplace Case Management application.
* Description about the workplace. You can enter a brief description about the purpose of workplace service. You can enter a regular text or a HTML text.
{#create-workplace-service__ul_thq_mcm_1yb}

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupWorkplace services.
2. Select New.
3. On the Workplace service form, fill in the fields.  
   For a description of the field values, see [Workplace Service form](https://www.servicenow.com/docs/_CBIcuRZXc6y5mOqwOMAjw "Use the Workplace Service form to specify details such as the case table, default template, and record producers.").
4. Select Submit.

## Result

The workplace service is created and is requested whenever the associated record producer is selected. If you want to create a workplace service activity for the workplace service, refer to [Create a Workplace service activity](https://www.servicenow.com/docs/nWupDyzCJBkSyq4py2p_Fw "Create a Workplace service activity to trigger a background activity when a Workplace service is selected. The activity can be an approval action, task, or a child case.").

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