---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View change event reservation case details

# View change event reservation case details {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 15, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.

## Before you begin

The following applications should be installed:

* Workplace Core
* Workplace Case Management
* Workplace Reservation Management
* Workplace Concierge
{#view-case-change-event-reservation__ul_xjl_24n_z2c}

Role required: sn_wsd_rsv.reservation_planner, sn_wsd_case.case_writer

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace CasesAll.  
   Select and review the work notes details for a change event reservation case. For more information, see [Submit a change event request for a reservation](https://www.servicenow.com/docs/tyjTqaM9OB2jzYMZWei_xg "As a workplace employee, request a change to the date, time, and duration of your planned event reservation.").

   When a change event reservation request is submitted by a workplace user, a workplace case is created. The workplace case is assigned automatically to the Workplace Event Planners group. It is then
   assigned manually to a user in the Workplace Event Planners assignment group. When the case is assigned to a Workplace Event planner, the AI agentic workflow Help manage workplace reservations is triggered. AI agents
   autonomously retrieve the reservation from the case details and analyze the reservation to update it to a new date, time, and duration. For more information, see [Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/X6NQ_ZXSkMBoikGbiQDbjw "The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration.").

   AI agents notifies the Workplace Event Planners using the Now Assist panel conversational interface. For more information, see [Review notifications in the Now Assist panel](https://www.servicenow.com/docs/QtNUnOc6jW3lm3W5UtfXuA "Review notifications by AI agents in the Now Assist panel."). The workplace notes are also added for a change event request case.

   The team of AI agents also update the case work notes.
2. To review the workplace case notes, select a change event request case (AllWorkplace Case ManagementWorkplace CasesAll).
3. Scroll down and review the Comments and Work Notes section.  
   Review the activity log and resolution notes provided by AI agents for a change event request case.

**Related tasks**   

* [View and track workplace cases](https://www.servicenow.com/docs/Sy6MPwK8JDJ1y1rVUFaRMw "View and track open, closed, and unassigned workplace cases.")
* [View emergency maintenance case details](https://www.servicenow.com/docs/p2JSGCQ7X~eCDndSQEA0Lw "Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.")

*[\>]: and then