---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a child case and a child task

# Create a child case and a child task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.

## Before you begin

Role required: sn_wsd_case.manager

## Procedure

1. Navigate to AllWorkplace CentralWorkplace Central.  
   You can also open Workplace Central from the Employee Center directly. Navigate to WorkspacesWorkplace Central.  
   The Workplace Analytics dashboard opens.
2. On the left pane, select the Case Management icon (![Case Management icon.]()).  
   The Case Management landing page opens.
3. To open the case to which you want to add a child case/task, do any of the following:
   * Go to the Overview section.

     Select the relevant tile to open the list of cases.
   * Go to the All active cases section.
   {#create-a-child-case-and-a-child-task-casemgmtworkspace__choices_emm_rzs_v1c}
4. Select the case to which you want to add a child case/task.  
   The case details are displayed in a separate tab. For more information about the view, the actions that you can perform and additional features, refer to the Case details page section in the [Case Management - Key features, Actions \& Case details](https://www.servicenow.com/docs/QqUWJcr8zeHDRkBSM0_aDQ "The Workplace Central Case management workspace is an all-in-one workspace using which a case manager can manage hundreds of workplace cases created in the organization.") topic.
5. To create a child case, do the following:
   1. On the case details page, select the Child Cases tab.
   2. Select New.
   3. On the form, fill in the fields.  
      {#create-a-child-case-and-a-child-task-casemgmtworkspace__table_z3x_d4t_v1c__entry__2}

      | Field | Description |
      |-|-|
      | Workplace service | Select the workplace service of the case. |
      | Workplace location | Select the location for which you're creating the child case. |
      | State | Select the state of the case. By default, the state is set as Draft. |
      | Assignment group | Select the assignment group to which you want to assign the case. |
      | Assigned to | Select the location for which you're creating the child case. |
      | Requested for | Select the user for whom you are creating the case. |
      | Enable user acceptance | Select the option if you want to enable user acceptance for the case. |
      | Contact type | Specify the contact mode. |
      | Short description | Enter a short description about the case. |
      | Description | Enter a detailed description about the case. |
      | Additional comments | Add any comments regarding the case. The comments are visible to the requester. |
      | Work notes | Add work notes to the case. The notes are visible only to you. |
      [Table 1. Create New Workplace Case form]

      {#create-a-child-case-and-a-child-task-casemgmtworkspace__table_z3x_d4t_v1c}
   4. To attach any file, select the Attachment icon (![Attachment icon.]()) on the side panel.
   5. To configure a template for the case, select the Template icon (![Template icon.]()).
   6. Select Save.  
      The child case is created.
6. To create a child task, do the following:
   1. On the case details page, select the Child Tasks tab.
   2. Select New.
   3. On the form, fill in the fields.  
      {#create-a-child-case-and-a-child-task-casemgmtworkspace__table_byh_spt_v1c__entry__2}

      | Field | Description |
      |-|-|
      | State | Select the state of the task. By default, the state is set as Open. |
      | Workplace task type | Select the type of task. |
      | Assignment group | Select the assignment group to which you want to assign the task. |
      | Workplace location | Select the location for which you're creating the child task. |
      | Assigned to | Select the location for which you're creating the child task. |
      | Sign template | Select the signing template. |
      | Vendor | Select the vendor for the task. |
      | Workplace service activity | Select the Workplace service activity to implement the task. |
      | Short description | Enter a short description about the task. |
      [Table 2. Create New Workplace Task form]

      {#create-a-child-case-and-a-child-task-casemgmtworkspace__table_byh_spt_v1c}
   4. To attach any file, select the Attachment icon (![Attachment icon.]()) on the side panel.
   5. To configure a template for the task, select the Template icon (![Template icon.]()).
   6. Select Save.  
      The child task is created.
   {#create-a-child-case-and-a-child-task-casemgmtworkspace__substeps_d13_ppt_v1c}
7. After adding the child case/child task, select Save to save the changes.
**Related tasks**   

* [Manage workplace cases using Case management](https://www.servicenow.com/docs/GN4_bLjUQ6dc4viCC9ZQrw "Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.")
* [Work on a workplace case using Case management](https://www.servicenow.com/docs/gUpBT6OV4B2PRHBBMcMsfA "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.")
* [Create a workplace service case](https://www.servicenow.com/docs/hedPmsVDAUhLGnYmdABD_A "As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.")
* [Cancel or delete a case](https://www.servicenow.com/docs/epFLHkfpu44IFL4KwvjtiA "As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.")

*[\>]: and then