---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a space assist request

# Work on a space assist request {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

As a space planner, fulfill workplace space assistance requests. View the selected space plan of the request and deploy accordingly. You can also assign the request to another assignment group or a user.

## Before you begin

Ensure that you have the following:

* Workplace Central
* Workplace Case Management
* Workplace Space Management
* For Floor map view, the floor maps must be created using Workplace Indoor Mapping Map studio.
{#work-on-space-assist-request__ul_ox1_2z2_twb}

Role required: sn_wsd_spcmgmt.space_planner

## About this task

When a space request is submitted, a workplace case is created in the application. The Workplace Central Space Optimization dashboard enables you to view all the space request-related workplace cases at one place. As a space planner you can perform the following actions on a request:

* View space requests submitted by users. You can view a request even if the user has not selected any option. Such workplace cases are set with the Work in progress state.
* Track the total number of space requests created in the organization using the Space Optimization metrics board. You can also view the detailed list of the space requests.
* Monitor the state of a space request and work on it accordingly.
* View the selected space plan of a space request and deploy it.
* Assign the space request to another assignment group or a user.
* View the space plan on a floor map and visualize the seating before deployment.
* Add work notes on the request. Work notes are displayed only to the space planner who is working on that request.
* Add comments on the request so that the user can view. You can inform the progress or notify them with any information that they must know.

{#work-on-space-assist-request__ul_qrj_4z2_twb} For a detailed information about the functionality, views, and states, refer to [Space request approvals, states, actions, and key features](https://www.servicenow.com/docs/c30wppFEOl7s7tbZZMPxFg "As a space planner, execute the space allocation requests raised in the organization using the Workplace Central Space Optimization dashboard. Using the Workplace Central Space Optimization dashboard to avoid multiple tasks about checking the availability, allocating spaces manually, and other process involved while space planning.").  
Note:  
You can deploy only a space request that is in the Approved state.

## Procedure

1. Navigate to any one of the following locations:
   * AllWorkplace CentralWorkplace Central.
   * AllScenario PlanningMy Scenario Plans

   {#work-on-space-assist-request__choices_jxy_mfk_3vb}  
   You can also open Workplace Central from the Employee Center directly. Navigate to WorkspacesWorkplace Central.  
   The Workplace Analytics dashboard opens.
2. On the left pane, select Space Optimization icon (![Space optimization.]()).  
   The Space optimization dashboard opens.
3. To open a space request, do one of the following:
   * In the Scenarios metrics section, select All space requests.
   * In the Space requests section, select View all.

   {#work-on-space-assist-request__choices_vff_rbf_twb}  
   Space Requests tab opens.
4. **Optional:** Apply filters and sort options on the list to filter out the request.
5. Select the workplace case of the space request that you want to work on.  
   The workplace case opens in a separate tab and displays various details of the request. For detailed information of the various options displayed on the request, refer to [Space request approvals, states, actions, and key features](https://www.servicenow.com/docs/c30wppFEOl7s7tbZZMPxFg "As a space planner, execute the space allocation requests raised in the organization using the Workplace Central Space Optimization dashboard. Using the Workplace Central Space Optimization dashboard to avoid multiple tasks about checking the availability, allocating spaces manually, and other process involved while space planning.").
6. **Optional:** In the Workplace Case panel, you can perform any of the following:
   * To assign the space request to another assignment group, edit the Assignment group field.
   * To assign the space request to another user directly, specify the user in the Assigned to field.
   * Scroll to view the request details and the variables provided by the requester.
   {#work-on-space-assist-request__choices_hn4_zdf_twb}
7. In the Activity panel, you can perform any of the following:
   * Add comments in the Comments section and select Post comments to notify users with any information.
   * Add work notes in the Work notes section and select Post Work notes (Private) to notify other space planners who are working on the request. Work notes are not displayed to the requester.
8. Select the Space plan tab to view the space plan that is selected by the requester.  
   You can also view the space on the map by selecting the View spaces on map.  
   Warning:  
   You can view the space plan only if the requester selects an option. If the requester has not selected any option, the Space plan tab doesn't display any information.
9. Select the Approvals tab to view the approver details of the space request.
10. Select the Space Deployment plan to view the space allocation details such as the type of change, current value, and the scenario value.
11. Select the Floor map tab to view the space plan on a floor map.  
    The legend of the color related with each department is displayed on the right panel.  
    Note:  
    You can view the floor map only if the floor on which the space plan is made has a floor map configured. Ensure that you have configured Indoor Mapping as your map provider to view maps and have the Indoor Mapping components plugin. For more information, see [Customize the map properties](https://www.servicenow.com/docs/VtLmot_9~MA1Xd86B3WU9g "Customize how your map renders in the Workplace Service Portal by configuring Workplace Space Mapping properties.").
12. After making changes, select Save.
13. To deploy the space plan, do the following:
    1. Select the Space Deployment plan tab.
    2. Review the space plan and allocations if required.
    3. Click Deploy.

    The space plan selected in the request is deployed.

## Result

The space plan is deployed for the space request. The state of the request is changed to Deployment in progress until all the space allocations are implemented. For every allocation, a workplace case is created for it. When deployment is in progress, the following actions are performed:

* If any one workplace case associated with an allocation is unsuccessful, that is, if the state is changed to Closed incomplete. In such cases, the deployment fails and the state of the space request is set to Closed incomplete. You can add comments if you want to notify the user with the failure details.
* If all the workplace cases associated with allocations are successfully implemented, that is, they all have the state set to Closed complete, then the deployment is successful. When the deployment is successful, the space request is set to Closed complete.
{#work-on-space-assist-request__ul_chb_y1h_twb}
**Related concepts**   

* [Viewing or editing a scenario](https://www.servicenow.com/docs/Md8vRCIAEKtAtWsaLVLnJw "You can view the details like the floor details and space KPIs. You can edit a scenario to allocate spaces to projects and neighborhoods, assign spaces to users, or edit space assignments.")
* [Map based space administration](https://www.servicenow.com/docs/n7YBulW8Wg19U5SDKk27Dw "As a space planner, perform space assignments, user assignments and other actions on a building using the building's floor map directly.")  
**Related tasks**   

* [Create a scenario](https://www.servicenow.com/docs/AElN5W~a9vaig7jsBg70sQ "Create a scenario with a building. Add, update, or remove space allocations before publishing and deploying a scenario. Manage and update your scenarios using the Stack plan and Floor map component tabs.")
* [Review a scenario](https://www.servicenow.com/docs/_FPctx7Go4BiKvV6q1XnqQ "Review a scenario created by your colleague on a building in a read-only mode.")
* [Publish a scenario](https://www.servicenow.com/docs/O4vQUYj7E0R9cYdtrsrynQ "After creating a scenario and implementing the space allocation and assignment, assignment type change for a department, cost center, or neighborhood publish the scenario. Share the scenario with your colleagues or stake holders.")
* [Send a scenario for approval](https://www.servicenow.com/docs/zNHN0kJvxagCEMrN~Wmkpg "After publishing the scenario, send your scenario for approval to workplace managers of your organization.")
* [Change owner of a scenario](https://www.servicenow.com/docs/1gPWoVkx6VE4W3WYh~mBFA "Change the ownership of a scenario that is published and is in the Ready state. Enable other space planners also to make their changes to the scenario that you created. A can switch a scenario between multiple owners one at a time.")
* [Deploy a scenario](https://www.servicenow.com/docs/vCyLgD5Zg5Xt6gIEZOjaOQ "After publishing a scenario plan, deploy the scenario on your production.")
* [View scenario change details](https://www.servicenow.com/docs/ZY5mhR3hnyt9RxlNdaSr7A "View details of each change that you implemented in a scenario. You can view details such as the space that is changed, the type of change, and the workplace move case associated with the change.")
* [Create a copy of an existing scenario](https://www.servicenow.com/docs/LYF2k4oVL4MaYVOHQDDr9w "Create a copy of an existing scenario and make changes. Save time from a creating a scenario from scratch if there are only minor changes to an already created scenario.")
* [View or edit space allocations of a building](https://www.servicenow.com/docs/X7OMNkqYDDnOLWjR~iu9kQ "The Space optimization also enables you to view space allocations and make any space-related changes on a building directly. You can view a building stack plan and floor map same as scenarios.")

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