---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with Case management

# Working with Case management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.  
Important:  
You need the case manager \[sn_wsd_case.manager\] role to access the Case management module.
* **[Manage workplace cases using Case management](https://www.servicenow.com/docs/GN4_bLjUQ6dc4viCC9ZQrw)**   
  Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
* **[Work on a workplace case using Case management](https://www.servicenow.com/docs/gUpBT6OV4B2PRHBBMcMsfA)**   
  Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
* **[Create a workplace service case](https://www.servicenow.com/docs/hedPmsVDAUhLGnYmdABD_A)**   
  As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
* **[Create a child case and a child task](https://www.servicenow.com/docs/2mRh0tgmLKdm_OzV3gHCxQ)**   
  As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
* **[Cancel or delete a case](https://www.servicenow.com/docs/epFLHkfpu44IFL4KwvjtiA)**   
  As a case manager, cancel a workplace case at any time if it's no longer required. As an admin, delete a case record completely from the application if it's no longer required.

**Related concepts**   

* [Creating custom lists on Workplace Central](https://www.servicenow.com/docs/MHT4BFtvQw6jk21ZJlOWaw "You can create custom lists using the Lists module on Workplace Central. You can create a custom list by using existing lists from Workplace Central, or by using a system table.")
* [Working with Space Optimization](https://www.servicenow.com/docs/Zmfv9VmSISLutAYiEfwmow "Perform space optimization-related actions such as creating scenarios, approving scenarios and more.")
* [Working with Schedule Planning](https://www.servicenow.com/docs/4c4ik1xCgdGTNlKJHOHmqg "Create and execute schedule plans to assign workspaces to your employees.")
* [Working with Workplace Analytics](https://www.servicenow.com/docs/0OmLfdIYT33DeljSg6Zitw "As a workplace manager or administrator, use the Workplace Analytics dashboard to access key metrics for space optimization, maintenance management, lease administration, and Occupancy Insights to help you make effective decisions.")
* [Working with Move management](https://www.servicenow.com/docs/USnOcROle5cgiv7YttcgvA "Create, monitor, and work on move projects created to schedule move requests. Work on the project using the move scheduling feature and monitor multiple move requests simultaneously.")
* [Working with Event planner](https://www.servicenow.com/docs/4GnT9EySkc~VY0zPPw0etw "Monitor all the reservations created in your organization from a single workspace. Create a reservation, open a reservation, schedule a reservation to another time or move to another location. Open the Location directory portal from the Event planner home and the Scheduled view.")
* [Working with Kiosk Indoor Mapping](https://www.servicenow.com/docs/kB9gvQn4~bZVO5bEsm0lQQ "Create indoor maps and configure map elements for Workplace Services Kiosk.")