--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Explore Workplace Concierge {#ariaid-title1} * Release version: Yokohama * * Updated April 28, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Explore Workplace Concierge The Workplace Concierge application is a Workplace Service Delivery tool designed to enhance employee workplace experiences by providing real-time insights for planning on-site presence, improving in-person collaboration, and managing office attendance routines. It is accessible via the Workplace Service Portal, Employee Center, and Now Mobile app. Show full answer Show less ## Key Features * **Presence Dashboard:** Employees can view and optimize their in-office presence through a personalized weekly calendar that shows routines, exceptions, collaborator schedules, and reservation insights. Facility managers use this data to better plan office space according to company needs. Insights update regularly based on configurable intervals. * **Employee Presence Routine:** Employees set their expected office days and add collaborators (colleagues, managers, stakeholders) to coordinate presence for meetings and social interactions. They can modify routines or set exceptions anytime across multiple platforms. Only one routine is active at a time, with updates tracked by start and end dates. * **Administrative Controls:** Admins can update employee routines, view collaborator relationships, manage routine exceptions, customize dashboard sections, configure calendar start days, apply collaborator filters, and create personalized insights displayed in dashboards. * **Workplace Reservation Suggestions:** Administrators can configure space suggestions based on employee workplace preferences captured through Workplace Service Delivery for Mobile, facilitating tailored reservation recommendations. ## Practical Benefits for ServiceNow Customers * Enable employees to efficiently plan office attendance and improve collaboration by sharing presence schedules with collaborators. * Provide facility managers with actionable data to optimize office space usage and support evolving work needs. * Offer personalized workplace insights that foster better in-person interactions and productivity. * Allow admins to maintain control over presence data, dashboard configurations, and workplace scheduling policies to align with organizational requirements. * Integrate workplace preferences into reservation systems to enhance employee satisfaction and space utilization. The Workplace Concierge application is a Workplace Service Delivery application designed to provide employees with real-time insights to optimize their workplace experience. The Workplace Concierge application helps employees plan their on-site presence, improve in-person interactions using team collaboration, and set a routine to indicate the days that they plan to be in the office. The Concierge experience, that is, the Employee Presence module is available in the Workplace Service Portal, Employee Center, and also on the Now Mobile app. ## Presence dashboard {#explore-workplace-concierge__section_jqs_dsm_41c} The Presence dashboard can be used to view and optimize employee presence in the workplace. Employees can create exceptions to update their in-office days without changing their routine and create reservations on the days that they're planning to visit the office. Facility managers can use data from the dashboard to plan office space that supports the company's work needs. The dashboard contains a calendar section with a personalized week view that displays the following information: * Employee routine * Routine exceptions * Routine exceptions at an alternate location * Collaborators planning to be in the office * Calendar insights about collaborators and reservations on a specific day * Personal insights that inform employees about being in office {#explore-workplace-concierge__ul_cwl_wsm_41c} Figure 1. Presence dashboard Note: * Dashboard insights are generated after a set interval, which can be configured by the admin. * Calendar insights are generated when you open the dashboard and are updated every 30 minutes. {#explore-workplace-concierge__ul_v3t_kwt_hbc} ## Employee presence routine {#explore-workplace-concierge__section_nz5_lxh_tzb} The Workplace Concierge application enables employees to set their expected presence in the office. An employee can set the days of a week that they're present at the office. An employee can also add their colleagues, managers, or stakeholders as collaborators to make them aware of their expected in-office presence during the week. By adding collaborators, employees can coordinate their in-office presence for better interaction, planning a meeting, or socializing.
With the help of collaboration, employees can add each other as collaborators to be aware of each other's expected in-office days. They can plan their routines based on their work progress, meetings, plannings, and more. At any time, an employee can modify their in-office routine or set an exception for better interaction with the collaborators, boosting in-person interactions and performance. An employee can set their in-office days using the Workplace Service Portal, the Employee Center, and also the Now Mobile app. As an admin using the Employee Presence module in the Workplace Concierge application, you can perform the following: * Make updates at any time, if necessary. * View the collaborators added for an employee. You can view the details of the employee to whom the collaborator is added. * View routine-related details such as the routine start and end date. At any time, only one employee routine is active. So, when an employee updates their routine, a record is created and the old record becomes invalid and is generated with an end date. * View routine exceptions raised by employees. * Add or remove sections displayed on the Presence dashboard. * Set the first day of the week in the calendar section using the glide.ui.date_picker.first_day_of_week system property. * Apply the filter on collaborators using the sn_wsd_concierge.collaborators_filter system property. Based on the filter, the collaborators are displayed to employees while adding a collaborator. For more information about setting the property, see [Properties installed with Workplace Concierge](https://www.servicenow.com/docs/jCJJL7lzLsXEitlKFNgfMg "Customize the system properties available with Workplace Concierge as required."). * Create insights for employees, which are personalized and displayed on the Presence dashboard and the calendar section. For more information, see [Create custom insights using Proactive Prompts](https://www.servicenow.com/docs/l3A0GJ_65n5D0Po1z_sHPw "Use Proactive Prompts to create insight sections for the employee presence dashboard."). * Configure the changing the Signal Configuration schedule to update interval of dashboard insights. {#explore-workplace-concierge__ul_lws_srn_tzb} ## Workplace reservation suggestions {#explore-workplace-concierge__section_yjk_qvl_dfc} Workplace Concierge and Workplace Core administrators can configure workplace suggestions while suggesting a space to an employee for reservation. For more information, see [Configure workplace space suggestions for employees](https://www.servicenow.com/docs/YFbqhr4uP8qAG3uPIlLvtQ "Configure the workplace space suggestions table to fetch workspace suggestions. Application provides workspace suggestions based on employee preferences when they are reserving a space."). The employee can set their workplace schedule and in-office preferences in Workplace Service Delivery for Mobile. When suggesting a space to an employee using the Workplace Service Delivery for Mobile, application uses these preferences. For more information see, [Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile](https://www.servicenow.com/docs/yA~89mjr7CezboQb~LC_zA "Employees can plan their hybrid workplace schedule using the Workplace Service Delivery for Mobile. They can reserve a space for a day or make bulk reservations using Workplace.").