---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Integrated work order entry

# Integrated work order entry {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Work orders in Field Service Management store information about requested work, including customer names and addresses, locations where work is to be performed, and any associated configuration items. Work orders can include one or more
tasks that contain specific details about the work to be performed, such as required agent skills or part requirements.
<br />

The above video shows how you can create a work order from a Customer Service Management case.
Work order templates automatically populate the work order with work instructions, tasks and parts required for the field agent to complete the work order.

Integrating Field Service Management with other ServiceNow products enables you to create a work order from within the other product's workspace.  
When you create a work order from an integrated product:

* Data from the product record automatically copies to the new work order.
* The work order is available from within the integrated product.
{#Work-order-fsm__ul_yw3_x4m_31c}  
You can create a work order from the following integrated record types:

Incident
:   Use Field Service in Incident Management to create work orders from incidents. For more information, see [Integration with Incident Management](https://www.servicenow.com/docs/LfOsjOSEg8soJVM~7oNQVA "With ServiceNow Incident Management for Field Service, create work orders from an incident record and also track the progress of the work order directly in the incident record when a state change occurs or a work note is added to the work order.").

Change
:   Use Field Service in Change Management to create work orders from change requests while on a live call or chat with the customer. For more information, see [Integration with Change Management](https://www.servicenow.com/docs/WM3z8AEEz7zwDlnXJ8OEHQ "With ServiceNow Change Management for Field Service, create work orders from a change request and also track the progress of the work order directly in the change record when a state change occurs or a work note is added to the work order.").

Project task
:   Use Field Service in Project Portfolio Management to create work orders from project tasks. For more information, see [Integration with Project Portfolio Management](https://www.servicenow.com/docs/V89w7IuyULWKRM1jzE7Vlg "Link project tasks to work orders to assist with managing installation or deployment projects in the field.").

Service requests
:   Use Field Service in IT Service Management to create work orders from service requests.
**Related concepts**   

* [Configuring work order templates](https://www.servicenow.com/docs/293fb_Mw6rAzm6aIS2nVTA "Work order templates allow you to quickly create well-defined work orders.")
* [Prepare work orders](https://www.servicenow.com/docs/UiiQFQvOvhi7Xf0pPdgILw "Create work orders, and work order tasks using templates that integrate the right skills and scheduling.")