---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Cancel an appointment for a customer

# Cancel an appointment for a customer {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dispatchers and agents can cancel appointments for customers.

## Before you begin

Role required: wm_dispatch, sn_customerservice_agent,
sn_customerservice.consumer_agent

## About this task

A dispatcher or an agent can cancel an appointment for a customer from a work order. The details for the scheduled appointment appear on the work order form.  
Note:  
An appointment cannot be rescheduled if the current time is within the reschedule/cancel window specified in the service configuration.

## Procedure

1. Navigate to AllField ServiceWork OrderAll Work Orders.
2. Open the work order form.
3. Click Cancel Appointment.  
   Note:  
   If necessary, configure the work order form and add the Cancel Appointment button.

## Result

The customer receives SMS and email notification that their scheduled appointment is
canceled.

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