---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage appointments from a work order or work order task

# Manage appointments from a work order or work order task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 29, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dispatchers and agents can book, reschedule, or cancel appointments from a work order or work order task on behalf of a customer.
* **[Select an Appointment window](https://www.servicenow.com/docs/ic72V3nBrPckIUQvS9g9YA)**   
  To book or reschedule an appointment for a service, use the Select Appointment pop-up window. To see what time slots are available, choose your preferred day and time, and then submit your appointment request.
* **[Book an appointment for a customer](https://www.servicenow.com/docs/NeVq8hUTFYPC~HVtaKVoqA)**   
  Dispatchers and agents can book appointments for customers.
* **[Reschedule an appointment for a customer](https://www.servicenow.com/docs/RwwjjICHZHVSBicDcmzTLA)**   
  Dispatchers and agents can reschedule appointments for customers to dispatch agent to address the customer issue based on rescheduled time slot.
* **[Cancel an appointment for a customer](https://www.servicenow.com/docs/nITn0Ym5q5kTRcC0pq45Sg)**   
  Dispatchers and agents can cancel appointments for customers.