---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Management Platform Analytics Solutions

# Field Service Management
Platform Analytics Solutions {#field-service-content-pack__phContentPackAppName}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Platform Analytics Solutions contain preconfigured dashboards. These dashboards
contain actionable data visualizations that help you improve your business processes and
practices.

## Platform Analytics Solutions

Platform Analytics data visualizations use Performance Analytics
[indicator](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=yokohama&pubname=yokohama-glossary&section=gloss-indicator&ft:locale=en-US) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

To enable the solution for Field Service Management, an admin navigates to System DefinitionsPlugins and activate the Performance Analytics - Content Pack - Field Service Management plugin (com.snc.work_management_pa).  
Activating this plugin adds the Performance Analytics option to the Field Service menu. Click this option to view the Field Service Performance Analytics homepage, which includes the following reports:

* Percent productive agent time for work order tasks
* Percent utilization of agents for work order task
* Percent actual duration to planned duration for work order tasks
* Average closing time for work orders
* Number of new work orders
* Number of open work orders
* Number of closed work orders

{#field-service-content-pack__ul_dn5_mr4_ks}  
Note:  
If you have Performance Analytics installed, the Field Service Management Performance Analytics plugin (com.snc.work_management_pa) is automatically activated as part of the Field Service Management plugin.

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