---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Appointment Booking

# Activate Appointment Booking {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Appointment Booking feature by installing the required plugins.

## Before you begin

Role required: admin

## About this task

The Appointment Booking plugin (com.snc.appointment_booking) is activated automatically when you activate the Field Service Management plugin.  
Ensure that the following plugins are activated:

* Field Service Management: Enables core Field Service Management capabilities. Activating this plugin automatically activates the Appointment Booking plugin.
* Appointment Booking plugin: Provides the capability to book and manage appointments for services.
* Customer Service with Field Service Management Plugin: Integrates Field Service Management with Customer Service Management to streamline appointment-related workflows.
* Dynamic Scheduling (Optional but recommended): Enables dynamic scheduling capabilities, bulk task recommendations, and interval-based auto-assignment. It also allows the use of the scripted availability method for advanced scheduling in Appointment Booking configurations.
* Appointment Booking Demo data: Installs demo data to help you set up and explore the Appointment Booking feature.
{#activate-plugins-for-appointment-booking__ul_ec1_xdq_kdc}

For more information on the components installed with Appointment Booking see, [Appointment booking components](https://www.servicenow.com/docs/yww0_kZjCbNDqK4dxhcYnA "The roles, properties, and tables for the appointment booking feature.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-plugins-for-appointment-booking__find-plugins-cmd}
2. Find the plugins using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-plugins-for-appointment-booking__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
{#activate-plugins-for-appointment-booking__steps_r5b_rdq_kdc}

*[\>]: and then