---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change the time that determines whether an agent has acted

# Change the time that determines whether an agent has acted {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Fine-tune the amount of time that determines whether an agent has acted when
scheduled.

## Before you begin

Role required: admin

## About this task

The Agent Not Take Action flow is made up of three subflows that determine whether an
agent acted when scheduled to based on the time values.  
Warning:  
Don't change any values related to the conditions or check types. Doing so breaks the flows.

## Procedure

1. Navigate to AllProcess AutomationFlow Designer.
2. Choose the subflow that you want to edit.
   * FSM wait for travel start.

   * FSM wait for work complete.

   * FSM wait for work start.

   {#change-intraday-scheduling-timing__choices_vtr_4cm_bwb}
3. Select the action Wait for 30 minute(s) after.
4. Change the value from 30 to the new value.
5. Select Save.

*[\>]: and then