---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Optimizing technician schedules at set intervals throughout the day

# Optimizing technician schedules at set intervals throughout the day {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Efficiently reassign tasks and maximize productivity by continuously running schedule optimization at selected intervals throughout the day.

## About intra-day optimization {#optimize-your-schedules-intraday__section_mvr_hlv_4xb}

Intraday is an event-based mode of Schedule Optimization that runs on a set interval to optimize schedules in response to canceled tasks and other events such as an agent running late, an agent calling in sick,
an agent using PTO, or a new high priority task being added.

Create a policy, a grouping of optimization features that run in combination, to define the rules for optimization. Policy objectives prioritize agent task assignment. Policy constraints determine the criteria that need to be met for
an assignment group or territory to be assigned a task.

The basic intra-day flow runs every 60 minutes by default, with a minimum option of every 15 minutes. When a trigger condition is met, an intraday event is created. When the next intraday flow runs, an intra-day job is created for
each of the groups or territories that have intraday events and those qualifiers are optimized. When optimization is complete and the tasks are updated, the intraday job shows a status of Assignment Complete.

Dispatchers can manually trigger optimization to run from the Dispatcher Workspace when the intraday on demand optimization configuration is enabled and an on demand applicable policy has been added to the scheduling attribute. See [Create a scheduling attribute for Schedule Optimization](https://www.servicenow.com/docs/9hk10u57uKya5TsGewfXnw "Create the scheduling attributes to specify which tasks to optimize and define the rules to perform the optimization.") to add an on demand applicable policy to the configuration.

Note that agent schedules can't be manually updated until intraday optimization is complete.