---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage scheduled tasks in Dispatcher Workspace

# Manage scheduled tasks in Dispatcher Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a dispatcher, you can move scheduled tasks to the Assigned state or move them back to the Pending dispatch state in Dispatcher Workspace.

## Before you begin

Role required: wm_dispatcher or wm_crew_moderator

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. View the list of all scheduled tasks, including crew tasks, in the dispatcher group by selecting Scheduled Tasks in the Tasks filter.
3. Assign or update a scheduled task.

   | Option | Steps |
   | Assign a scheduled task | 1. Select a task card or a calendar event. 2. Click the overflow icon at the top right. 3. Click Confirm Assignment. 4. Click Save. {#scheduled-tasks-workspace__ol_yfr_cqy_3sb} |
   | Unassign a scheduled task | 1. Select a calendar event. 2. Click the overflow icon at the top right. 3. Move a scheduled task to the Pending dispatch state by clicking Unassign task. {#scheduled-tasks-workspace__ol_ohw_fqy_3sb} |
   | Reschedule a scheduled task | 1. Drag and drop a scheduled task to a different time slot on the calendar. 2. Select the Set to 'Assigned' check box. Note: This option appears only if the scheduled task starts beyond the 12-hour threshold. {#scheduled-tasks-workspace__ol_zxs_l4z_3sb} |
   | Edit the duration of a scheduled task | 1. Move to the left or right side of the calendar event bar. 2. Click and drag to adjust the start or end time of a task. Note: The travel duration will not be affected. |
   | Remove time gaps between tasks | 1. Right-click on a task in the calendar. 2. Select Remove time gap. Note: This feature is restricted when: * The task is the first of the day. * The task's status is in progress, closed complete, or canceled. {#scheduled-tasks-workspace__ul_jgy_r1y_fcc} {#scheduled-tasks-workspace__ol_g3k_wdz_yxb} |
   |-|-|

   {#scheduled-tasks-workspace__choicetable_qhx_zpy_3sb}

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