---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Scheduling and dispatching work order tasks to agents

# Scheduling and dispatching work order tasks to agents {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send agents to work on the tasks.  
You can:

* Assign tasks to agents
* Use dispatch map to monitor agent and task status
* Dispatch tasks to agents
{#scheduling-and-dispatching-agents__ul_qnd_4cy_bkb}
* **[Assigning work order tasks to agents manually](https://www.servicenow.com/docs/R_4~yW5E0wiMDhsJAYKG7w#c_DispatchWorkOrderTasks)**   
  When all of the work order tasks associated with a work order are qualified, you can dispatch the work order tasks. You can dispatch them from either the task form, the task map, or Dispatcher Workspace.
* **[Assigning work order tasks to agents using dynamic scheduling](https://www.servicenow.com/docs/vaU28gtYt2Mfq8pqwcn8vA)**   
  Dynamic scheduling increases the efficiency of Field Service Management by automatically assigning tasks to the agents.
* **[Assigning work order tasks to agents from Dispatcher Workspace](https://www.servicenow.com/docs/iDGDt3Kv94JDT72HxaAfwg)**   
  Assigning work order tasks to agents from Dispatcher Workspace.
* **[Managing agents and tasks from Workforce](https://www.servicenow.com/docs/b7hzKjeTxMudw~RKB3T1aw)**   
  Workforce is a configurable application that enables any users with the wm_basic role to easily access and view agent schedules, the team calendar, and map from one centralized location.
* **[Assigning multi-day tasks to agents](https://www.servicenow.com/docs/aopWntJRoeCw5i4SqZK87w)**   
  With the Field Service multi-day task scheduling capability, you can schedule work-order tasks spanning multiple schedule entries or days.
* **[Scheduling and assigning equipment to tasks and crews](https://www.servicenow.com/docs/XDj0R66V4pb8212LgNVMGA)**   
  Assigning equipment to a work order task ensures that crews or assigned agents are properly equipped for the task.
* **[Allowing contractors to bid on work orders and tasks](https://www.servicenow.com/docs/dNly78a9tKAmqE2R2R4Qwg)**   
  Field Service Marketplace optimizes contractor management, improves communication, and streamlines task allocation processes.
* **[View scheduling history of work order tasks](https://www.servicenow.com/docs/DLP75yVUMSEYusajtHjWig)**   
  View the history of the scheduling method of work order tasks that are assigned and scheduled.

**Related concepts**   

* [Setting up a Field Service scheduling method](https://www.servicenow.com/docs/aT~6KvAk_zf2rMhS3RXCsw "In Field Service Management, a scheduling method is the process used to assign tasks to field technicians. As an administrator, you can choose the scheduling method that best meets your organization's needs.")