---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Setting up Soft Booking

# Setting up Soft Booking {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Soft Booking allows dispatchers to schedule tasks without triggering immediate notifications or downstream workflows. This feature provides dispatchers with a "planning buffer" to optimize agent schedules before confirming
tasks.

Soft Booking enables dispatchers to design an optimal automated scheduling solution without notifying the assigned agent or triggering assignment workflows right away. Field service agents receive notifications on their work order
tasks only when dispatchers confirm work assignments, ensuring that schedules are well-planned and efficient.

## Configuration overview {#setting-up-soft-booking__section_ssy_wfc_d2c}

As an administrator, you can enable the 'Use scheduled state' from All \> Field Service Administration \>Configuration. Modify the Update task state from Scheduled to Assigned property. By default, tasks scheduled within the next 12
hours are set to "Assigned".

When enabled, a new state "Scheduled" appears in work order request and task records (state sequence varies based on whether qualification is enabled or not).

Turning off Use scheduled state moves all tasks from Scheduled to Assigned. A prompt appears indicating this shift. Be cautious when turning the Use scheduled state property on or off, as it affects all tasks in the Scheduled
state.
**Related tasks**   

* [Configure the Scheduled state](https://www.servicenow.com/docs/o2DG5lOoiH57d_1rJEzp2A "Administrators can optionally enable the Scheduled state flow for work orders and work order tasks. By configuring these settings, you can control when and how tasks are dispatched to technicians.")