---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure the Now Mobile Agent application

# Configure the Now Mobile Agent application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.

## Before you begin

Ensure that the mobile plugin is installed.

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsServiceNow Studio.
2. In the Home screen, search and select Field Service Mobile under the Applications tab.
3. In the Select Application screen, select Field Service Mobile.
4. Customize the application to display the desired widgets and fields on the mobile application instance.
5. Follow these steps to configure the Now Mobile Agent application.  
   1. [Connect to your Field Service data](https://www.servicenow.com/docs/K67x6RWv_rb77_sQl_NNbg "Connect the Now Mobile Agent application to your Field Service application instance to manage work on your mobile device.")

      Connect the Now Mobile Agent application to your Field Service application instance to manage work on your mobile device.
   2. [Configure UI actions in the Now Mobile Agent application](https://www.servicenow.com/docs/Cmo_qF1IZfsaYvzu0fq7xg "Enable or disable the desired UI actions on the mobile device to minimize the load on the mobile resources.")

      Enable or disable the desired UI actions on the mobile device to minimize the load on the mobile resources.
   3. [Customizing UI actions for the Now Mobile Agent application](https://www.servicenow.com/docs/10I40hkdildqo26BxsUukQ "Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions.")

      Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions.
   4. [Configuring push notifications for task assignment](https://www.servicenow.com/docs/sWU0YArJFLhpiN1iVPj0rw "Assign tasks and send reminders to customer service agents and field technicians using push notifications.")

      Assign tasks and send reminders to customer service agents and field technicians using push notifications.
   5. [Configure scheduled offline caching](https://www.servicenow.com/docs/gsKN8NHTyPzQbkGPAj7ymw "Configure system components to automatically download the cache in the background. If you are making changes to these properties, then you must create them first.")

      Configure system components to automatically download the cache in the background.
   6. [Configure the recently closed work order tasks list](https://www.servicenow.com/docs/Q~SMHGxxeQ1lYvK~e6GOvw "Configure the number of recently closed work order tasks to display in the Recently Closed Tasks list in the Now Mobile Agent application.")

      Configure the number of recently closed work order tasks to display in the Recently Closed Tasks list in the Now Mobile Agent application.
   7. [Configure special handling notes for the Now Mobile Agent application](https://www.servicenow.com/docs/Ll5HzwzIGTJSrEHk3N4HWA "Use special handling notes to notify users about important information on an individual work task.")

      Use special handling notes to notify users about important information on an individual work task.
   8. [Enable chat in the Now Mobile Agent application](https://www.servicenow.com/docs/JUYRFJ668Icsimaa5E6beg "Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.")

      Activate the Chat quick action so that field service agents can chat with a virtual agent using the ServiceNow Agent mobile app.
   9. [Location tracking for mobile](https://www.servicenow.com/docs/l2Chy3C7klYLHkgQrcJfMg "Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.")

      Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be
      easily located.
   10. [Enable dark theme in the Now Mobile Agent application](https://www.servicenow.com/docs/xovaBIfZIFBHFs3H5EOIoQ "Turn on dark theme to alleviate eye strain and improve readability. ")

       Turn on dark theme to alleviate eye strain and improve readability.
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**Related concepts**   

* [Complete work orders on Mobile Agent](https://www.servicenow.com/docs/dRN5DbN~br9622~DBhP_3A "Field service agents and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere.")  
**Related topics**   

* [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US)

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