---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Using Field Service Management

# Using Field Service Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Field Service Management to manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Collaborate between operations, field resources, and
customers through mobile channels.
* **[Prepare work orders](https://www.servicenow.com/docs/UiiQFQvOvhi7Xf0pPdgILw)**   
  Create work orders, and work order tasks using templates that integrate the right skills and scheduling.
* **[Manage workforce](https://www.servicenow.com/docs/Qx~m~jdzmTnpo8G2jHfwFQ)**   
  Oversee agent schedules, manage resources, optimize territory coverage, and handle crew tasks and assignments to ensure efficient and effective coverage.
* **[Scheduling and dispatching work order tasks to agents](https://www.servicenow.com/docs/ENuAv9Py5DEGP~Fej4xakw)**   
  Send agents to work on the tasks.
* **[Manage appointments](https://www.servicenow.com/docs/CRpjK0g5a98F6QOT07IRug)**   
  Book, reschedule, and cancel appointments for available services.
* **[Customer self service](https://www.servicenow.com/docs/NwUD0jbm~SbMSReopoX3LQ)**   
  Enable customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.
* **[Complete work orders on the web interface](https://www.servicenow.com/docs/D1EZQdh5mykNcheGKDwBFQ)**   
  Enable dispatchers, agents, managers, and field service agents of contractor companies to efficiently track and manage the progress of work order tasks, ensuring that everyone involved can easily update and manage the current status.
* **[Complete work orders on Mobile Agent](https://www.servicenow.com/docs/dRN5DbN~br9622~DBhP_3A)**   
  Field service agents and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere.