---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Move defective assets through the transfer process

# Move defective assets through the transfer process {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add defective parts from your stockroom to the drop-off list. Generate transfer orders to move these items to the stockroom where it needs to be dropped off.{#move-defective-assets-mobile-app__move-assets}

## Before you begin

Role required: wm_agent or wm_dispatcher

## Procedure

1. Open the Now Mobile Agent application.
2. Tap InventoryMy Inventory.  
   Parts that are in available or reserved substate are displayed in the Available tab and the ones that are defective are displayed in the Defective tab.
3. Click Defective.
4. Select the part for drop-off.
5. Do one of the following to move the part to the stockroom where it needs to be returned.

   | To | Do this |
   | Drop off | 1. Click the part. 2. Swipe the part to the left and click Add to drop-off list. {#move-defective-assets-mobile-app__ol_v4y_hjy_2jb} |
   | View part details and then drop off | 1. Click the part and open the form. 2. Verify the model number and part quantity. 3. Click the overflow icon and select Add to drop-off list. {#move-defective-assets-mobile-app__ol_qbr_2by_2jb} |
   |-|-|

   {#move-defective-assets-mobile-app__choicetable_ijp_w1y_2jb}
6. Click To Stockroom, select a stockroom for drop-off.
7. Do one of the following:
   * In iOS, click Submit.
   * In Android, click the send icon.
   {#move-defective-assets-mobile-app__choices_q5j_sxj_nsb}

## Result

A new transfer order line is created.

* If there is an existing transfer order for the drop-off location, then the new transfer order line is added that transfer order.  
  Note:  
  The transfer order must be in Draft state.
* If a transfer order for the drop-off location does not exist, then a new transfer order is created and the transfer order line added to that transfer order.
{#move-defective-assets-mobile-app__ul_g5n_gq2_4jb}

For more information on asset transfers, see [Move an asset through the
transfer process](https://www.servicenow.com/docs/pVEVJr4OE_kGPUzxFXXThg "Use transfer order line tasks to move assets through the shipment or drop-off transfer process.").

*[\>]: and then