---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Agent map symbols

# Agent map symbols {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The agent map shows your location, the tasks assigned to you for the current day, tasks
that have been accepted, and other tasks that have not yet been assigned.
Task icons are color coded and display automatic sequence numbers indicating the order in
which the dispatcher has scheduled the tasks initially.  
{#r_AgentMapSymbols__table_s5k_sgx_pr__entry__3}

| Icon | Title | Description |
|-|-|-|
| ![Agent map marker.]() | Agent | Your current location on the map. |
| ![Blue map marker.]() | Assigned | Assigned tasks that have not yet been accepted. |
| ![Green map marker.]() | Accepted | Tasks that have been accepted or tasks that are in progress. |
| ![Red map marker.]() | Unassigned | Unassigned tasks that are awaiting dispatch. These tasks are available for an agent to accept to fill gaps in a schedule. |
| ![Red marker.]() | Multiple tasks | Multiple tasks clustered by proximity. the ServiceNow system gathers tasks together by proximity into a cluster as you increase the altitude of the map view. Counters in the cluster icon indicate the number of tasks rolled up as the perspective changes. |
[Table 1. Task icons]

{#r_AgentMapSymbols__table_s5k_sgx_pr}  
Figure 1. Agent map