---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View and reply to task comments from push notifications

# View and reply to task comments from push notifications {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a Field Service agent, you can view and reply to the comments given
by customers in work order tasks using push notification actions without opening the ServiceNow Agent mobile app.

## Before you begin

Role required: wm_agent

## Procedure

1. Navigate to the push notification received on your mobile device.
2. Read the text displayed in the push notification to view the customer comment.
3. **Optional:** Reply to the comment.
   1. Long-press the push notification.
   2. Enter your text in the Reply field.
   3. Notify the end user that you have responded by entering the name of the person in your text followed by the @ sign.
   4. Click Send.