---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Cancel a work order

# Cancel a work order {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Cancel a work order if the work is no longer necessary or if it is a duplicate of
another work order.

## Before you begin

Role required: Work orders can be canceled by users with different roles during
specific states in the work order life cycle.

## About this task

When you cancel a work order, all associated work order tasks are also canceled.

Work orders and work order tasks cannot be canceled while in Closed Complete or Closed Incomplete state.  
Work orders and work order tasks can be canceled by users with these roles:{#t_CancelAWorkOrder__table_uwg_xbw_rr__entry__2}

| Role | Description |
|-|-|
| Initiator | Can cancel a work order, which automatically cancels all associated work order tasks. |
| Qualifier | Can cancel work orders and work order tasks. |
| Dispatcher | Can cancel work orders and work order tasks. |
| Agent | Can cancel work order tasks assigned to them. |
| Field Service Management Administrator | Can cancel any active work order or work order task at any time. |
[Table 1. User roles]

{#t_CancelAWorkOrder__table_uwg_xbw_rr}

## Procedure

1. Navigate to AllField ServiceAll Work Orders.
2. Click the work order.
3. In the Work notes field, enter a reason for canceling the work order.  
   A reason is required for canceling work orders. If you do not provide a reason, an error message prompts you to enter one in the Work notes field.
4. Click Cancel.

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