---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Pick up an unassigned task

# Pick up an unassigned task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents can assign themselves nearby unassigned tasks directly from the agent task
map.

## Before you begin

Role required: wm_agent.

## About this task

Agents can assign themselves nearby unassigned tasks directly from the agent task
map. This might be necessary to complete a schedule when a another task is cancelled
or a fixed [task
window](https://www.servicenow.com/docs/yVUHogwFxPYai4sGyp15LQ "Create a work order task from a work order.") cannot be met. Make sure the task's scheduled start time and
duration fit into your route and that the travel time is realistic. If the task does
not fit into the available time slot in your schedule, the ServiceNow system blocks the
assignment and displays a warning.

## Procedure

1. To pick up an unassigned task, click a red icon near you and open the task record.
2. Under Related Links, click Assign to me.  
   If the task can be assigned to you, one of the following occurs:  
   * If you belong to more than one assignment group, you are asked to select a group. Only the assignment groups that belong to the dispatch group of the task are displayed.
   * If you belong to only one assignment group, the system assigns the task to you and enters your assignment group in the Work Order Task form.
   {#t_PickUpAnUnassignedTask__ul_lwr_zqy_pr}

   If the assignment is allowed, the task state changes to Accepted, and the icon on the map turns green. In the task form, the Start Travel and Start Work links appear under Related Links.