---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Suspend and resume SLA timing from a work order

# Suspend and resume SLA timing from a work order {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Pause and resume the timing on a work order SLA from the work order.

## Before you begin

Role required: wm_admin, wm_initiator, wm_qualifier, wm_dispatcher, or a combination
role

## About this task

This is useful if a qualifier or dispatcher is waiting for information from the
caller or for other actions to take place before continuing the work order.  
Note:  
Initiators can't view the SLAs attached to the work orders they suspend or resume.

## Procedure

1. Navigate to a work order with an SLA using the path visible to your role:  
   * Field ServiceWork OrderWork Order SLAs
   * Field ServiceWork OrderAwaiting Qualification
   * Field ServiceWork OrderDraft Work Orders
   {#t_SpndRsmSLATimingWO__ul_imf_ln1_mr}
2. Select an active work order.
3. On the work order record, add a work note explaining why the work order is suspended.
4. Select Suspend.  
   The system sets the Stage of the SLA to Paused.
5. Select Resume to restart the SLA.  
   The system resets the SLA to its previous stage.

*[\>]: and then