---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Virtual Conferencing on Mobile Agent

# Virtual Conferencing on Mobile Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.

As a field service agent you can initiate a Zoom or Microsoft Teams meeting from the Now Mobile Agent
application. You can set up both Zoom and Microsoft Teams
conference bridges or either one in your ServiceNow instance.

If you have set up both conference bridges in your ServiceNow
instance, you can select either bridge option to [make a call from the Now Mobile Agent application](https://www.servicenow.com/docs/A7orEZ7p8yeqTxbtoxNGrQ "Select a conference bridge option to initiate a conference call from the Now Mobile Agent application to connect virtually with your customer and peer agents."). Selecting Zoom enables you to connect with customers and your peer agents. Microsoft Teams enables you to connect with your peers only.
* **[Make a call from the Now Mobile Agent application](https://www.servicenow.com/docs/A7orEZ7p8yeqTxbtoxNGrQ)**   
  Select a conference bridge option to initiate a conference call from the Now Mobile Agent application to connect virtually with your customer and peer agents.
* **[Initiate a Zoom or Microsoft Teams meeting from the Now Agent mobile application](https://www.servicenow.com/docs/kCG6~MGBzThgmD5qgrY7jA)**   
  Initiate a Zoom or Microsoft Teams meeting from the Now Agent mobile application to resolve customer issues by assisting them virtually while out of the office or away from your desktop computer.