---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring users

# Configuring users {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an administrator, you can configure user groups and individual users. A user is an individual who is a member of your Field Service organization and can access your instance.

## Configuration overview {#configure-users-fsm__cf-config-parent-checklist}

The steps for configuring users are:

1. [Set up Field Service user groups](https://www.servicenow.com/docs/Dx6TeNWA6As1CfTetMTMTg#setting-up-field-service-user-groups "Field Service Management groups are sets of users or agents, who perform specific tasks. Configuring your field service groups efficiently enables you to align the right skills and resources to the right tasks.")

   Simplify user administration by assigning roles to user groups instead of individual users. Create user groups that contain all the roles required by each type of user, and then assign users to those groups. The users
   inherit all the roles assigned to the user group.
2. [Assign additional managers to user groups when Workforce Optimization for Field Service is installed](https://www.servicenow.com/docs/mumyuX8F3moBa4PM4TUx9w "When Workforce Optimization for Field Service is active, you can appoint additional managers for your user groups, ensuring the continuity of work in the absence of a manager.")

   Appoint additional managers for your user groups when Workforce Optimization for Field Service is active, ensuring the continuity of work in the absence of a manager.
3. [Create a user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US)

   Create users using the ServiceNow AI Platform user administration feature or during guided setup.
{#configure-users-fsm__cf-config-parent-tasks-ul}