---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Onboard a contractor company

# Onboard a contractor company {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Onboard a contractor company to outsource field service tasks. The contractor company
then sends its employees to the customer location to perform required tasks.

## Before you begin

Role required: wm_admin and wm_contractor_manager_int

## About this task

The work order tasks of the contractor company are automatically assigned to the manager for reassigning it to the field agents. The users can update the work order tasks company only if a manager is assigned.  
Note:  
The users will not be able to edit or assign the work order tasks of this contractor company if a manger is not assigned to the company.

You can also do the initial configuration of onboarding a contractor company through
the Field ServiceAdministrationContractor Management guided setup. For more information about using the guided setup
interface, see [Using guided
setup](https://www.servicenow.com/docs/access?context=guided-setup&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to Outsourced Field ServiceOutsourced Service Providers.
2. Click New.
3. On the form, fill in the fields.  
   {#onboard-contractor-company__table_dgx_5x5_3lb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the contractor company. |
   | Manager | Internal manager of the company selected from a drop-down list. The default value is System Administrator. The work order tasks of the contractor company are automatically assigned to the manager for reassigning it to the field agents. Users can update the work order tasks company only if a manager is assigned. Note: The users will not be able to edit or assign the work order tasks of this contractor company if a manger is not assigned to the company. |
   | Phone | Company phone number. |
   | Fax phone | Fax number of the company. |
   | Website | Web address of the company. |
   | Street | Mailing street address of the company. |
   | City | City in which the company is located. |
   | State / Province | State or province in which the company is located. |
   | Zip / Postal code | ZIP or postal code for the company. |
   | Country | Name of the country in which the external contractor company is located. |
   | Service Provider Type | Field Service Provider. |
   | Notes | Any information about the company that would be helpful for others to know. |
   [Table 1. Outsource Service Providers form]

   {#onboard-contractor-company__table_dgx_5x5_3lb}
4. Click Submit.

## Result

The external contractor company is successfully onboarded.

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