---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Setting up scheduling in Workforce Optimization for Field Service

# Setting up scheduling in Workforce Optimization for Field Service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Setting up scheduling enables you to manage events using the team calendar. You can
create different types of event categories. Use scripted extension points to customize event
types.

Configuring schedule adherence properties enables you to calculate the adherence and
conformance of your agents so you can improve the operational efficiency of your
organization.

The threshold settings for adherence and conformance indicate how many minutes early or late an
agent can clock in or clock out to a scheduled work shift without being considered non-adherent.
For more information about the adherence and conformance properties introduced with the
Scheduling application, see [Workforce Optimization for Field Service components](https://www.servicenow.com/docs/gEjkcZNUFeQVIMUSDJwWrA "Several types of components are installed with activation of the Workforce Optimization for Field Service (com.snc.app_fsm_wfo) plugin, including user roles, key performance indicators (KPIs), scheduled jobs, properties, and tables.").
**Related concepts**   

* [Scheduling in Workforce Optimization for Field Service](https://www.servicenow.com/docs/7tGaL7iaOfJ7KTPIdMeFsA "Scheduling in Workforce Optimization for Field Service enables you to manage your workforce resources efficiently by planning and managing schedules, staffing, and shifts across your teams all from one location. You can also integrate with on-call scheduling and create shifts and schedule for on-call rotations.")