---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Pre-arbitration and arbitration

# Pre-arbitration and
arbitration {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The dispute transactions for Visa support pre-arbitration and arbitration workflows. If an issuer and acquirer can't resolve a dispute, either party can initiate pre-arbitration, which may escalate to arbitration. In arbitration, Visa provides the final
ruling.  
Note:  
In the playbook, the term "case filing" is used to refer to submitting an arbitration case to Visa.

An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.

Workflows in Pre-arbitration and arbitration:  
{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c__entry__3}

| Workflow name | Dispute category | Initiated by |
|-|-|-|
| [Allocation workflow](https://www.servicenow.com/docs/4NzRSjl~~QDe0k2~ykZdWA "The allocation workflow involves the acquirer initiating pre-arbitration and arbitration for fraud and authorization disputes.") | * Fraud * Authorization {#pre-arbitration-and-arbitration-overview__ul_fcv_52z_m2c} | Acquirer |
| [Collaboration workflow](https://www.servicenow.com/docs/rCS~tcvKPGgwW1novWxxOw "The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.") | * Processing errors * Consumer disputes {#pre-arbitration-and-arbitration-overview__ul_krq_r2z_m2c} | Issuer |
[ ]

{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c}
* **[Allocation workflow](https://www.servicenow.com/docs/4NzRSjl~~QDe0k2~ykZdWA)**   
  The allocation workflow involves the acquirer initiating pre-arbitration and arbitration for fraud and authorization disputes.
* **[Collaboration workflow](https://www.servicenow.com/docs/rCS~tcvKPGgwW1novWxxOw)**   
  The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.