---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Complaint Management

# Financial Services Complaint Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Financial Services Complaint Management application is a solution in Financial Services Operations that enables financial organizations to quickly and efficiently
resolve customer complaints. This solution automates processes that facilitate cross-departmental
collaboration and enable everyone to monitor and track complaint status, from initiation to
resolution.

## Request apps on the Store {#fso-complaint-mgmt-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#fso-complaint-mgmt-landing-page__inline-send-to-store}

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| [Explore ![]() Learn about how customers, branch workers, and agents use Complaint Management.](Uesj2GZp4s7UdnIMCwWTCw "You can use ServiceNow Financial Services Complaint Management to manage a streamlined resolution of complaints within the complaint servicing team, or to route to business units (BUs) for decisioning and response.") | [Set up ![]() Set up Financial Services Complaint Management.](AN1Z1TIzg8IRTr4QdmHIgA "You can set up your implementation for the Financial Services Complaint Management application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.") | [Use ![]() Submit and manage complaint service requests.](uBNF9~i724wI2rFunvtyTQ "Learn how branch workers and agents use the Financial Services Complaint Management application to initiate, research, and resolve the complaints cases.") |
| [Analytics and Reporting ![]() Coordinate work and improve processes with preconfigured dashboard.](a6Oc85Yo34EIXwSSqKeWXQ "With the Financial Services Complaint Management dashboard, you can get an insight into how your team and business are performing for the complaints that were received for your financial services. You can monitor the status of the complaint service cases, see trends, and drill down into the details from a single view.") | [Process Mining ![]() Visualize process and identify improvement opportunities.](2~_aNpWDS9SEo~F8qUIXNg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") | [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](vgtr2OPNUcBVUW3tQJEGhA "Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install the Financial Services Complaint Management application.") |
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