---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Using Financial Services Treasury Operations

# Using Financial Services Treasury Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how contributors and agents use the Financial Services Treasury Operations
application to initiate,
research, and resolve the treasury cases.

## Workspace {#using-treasury-ops__section_k2k_3v1_wnb}

Contributors and back-office agents use personalized Workspace to work on all aspects of treasury cases. Workspace enables agents to do the following:

* Monitor workload and performance
* Focus on high-priority items
* Easily navigate across tasks

{#using-treasury-ops__ul_d1w_sb2_wnb}For more information, see [Workspaces](https://www.servicenow.com/docs/XLXz8tewpUP1xirmmhtZ7A "The Financial Services Operations (FSO) workspace provides a single location for agents to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues.").  
{#using-treasury-ops__table_qy1_452_wrb__entry__2}

| User | Description |
|-|-|
| Treasury contributor | Creates and tracks treasury service cases for accounts managed by them. |
| Treasury agent | Works on treasury service cases and treasury tasks. |
| Treasury agent connector | Creates and works on treasury cases and tasks to fulfil requests for accounts managed by them. |
| Document agent | Works on document tasks for treasury service cases. |
| Treasury admin | Configures the treasury workspace as per business requirements. For more information, see [Configure CSM Configurable Workspace](https://www.servicenow.com/docs/9W7YKiKkyiAtw7Bzr38Gmw "Review the CSM Configurable Workspace available with Financial Services Operations applications to see if it meets your business needs. You can customize its components, if needed."). |
[Table 1. Workspace users for Treasury Operations]

{#using-treasury-ops__table_qy1_452_wrb}

## Automated workflows {#using-treasury-ops__section_mcf_zv1_wnb}

Predefined workflows for treasury cases are available with the application.

When a customer requires a treasury product, a treasury contributor initiates a case and
updates its details, triggering the workflow. The flow triggers various tasks from the case and
the assignment rules route these tasks to the appropriate back-office agents such as treasury
and document agent. The agents work on these tasks to fulfill the treasury product request.

For more information, see [Financial Services Treasury Operations workflows](https://www.servicenow.com/docs/sqEKbNxE3UwStaYGfvW1Ug "The Financial Services Treasury Operations application installs automated workflows that can be configured for any treasury service. These workflows create cases and route tasks to the treasury and document agents.").

## Case playbook {#using-treasury-ops__section_prd_d2l_1qb}

Using the case playbook, treasury contributor and agents review and work on their cases and
tasks. The playbook provides end-to-end life cycle for the tasks performed during the
case handling process, from
the time a case is logged to the final resolution and communication to the
customer.

## Dashboard {#using-treasury-ops__section_fnd_xw1_wnb}

Performance Analytics give business owners an insight into how the team and business is
performing. A dashboard with pre-configured reports and customizable views is available with the
application.

For more information, see [Treasury Operations dashboard](https://www.servicenow.com/docs/iHvOljx1WLm1WxuTxbnggg "With the Financial Services Treasury Operations dashboard, you can get an insight into how your team and business are performing for the treasury service requests that were received for your financial services.").
* **[Financial Services Treasury Operations workflows](https://www.servicenow.com/docs/sqEKbNxE3UwStaYGfvW1Ug)**   
  The Financial Services Treasury Operations application installs automated workflows that can be configured for any treasury service. These workflows create cases and route tasks to the treasury and document agents.
* **[Create a treasury service case](https://www.servicenow.com/docs/o_9UOgeNjjPRIMjuQyGZvA)**   
  Begin the treasury service application process by creating a treasury case on behalf of your customer.
* **[Submit a treasury service case for fulfilment](https://www.servicenow.com/docs/I1vdBbFrULp5DOXFkDKfPg)**   
  Collect all required information about the customer and submit the case to back-office agents for fulfilment.
* **[Work on a treasury service case](https://www.servicenow.com/docs/7lkd9rhyztw2o2TSqC9rQQ)**   
  Work on a treasury case to collect applicant information, ensure that any outstanding tasks are completed, and fulfill the treasury product request.
* **[Work on a document task to generate agreement documents](https://www.servicenow.com/docs/udd_maTvLTNONC1PnDD8jw)**   
  Work on a document task to generate customer agreement documents that are required to activate the treasury product.
* **[Work on a treasury task for due diligence or fulfilment](https://www.servicenow.com/docs/B2vE0hhLTzrl0ELTx8fjgQ)**   
  Work on a treasury task to perform due diligence or fulfilment activities for the parent treasury service case.