---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Adjuster tasks

# Adjuster tasks {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Adjusters can work on claim tasks from the claim workspace.

## Claim workspace {#adjuster-tasks-workspace__id_m41_ljs_byb}

From the claim workspace, an adjuster can review a claim to verify the documents, evaluate the claim coverages, determine the claim payment details, and approve the settlement for a claim. The claim workspace for adjusters is a unified view of all the actions that an adjuster can perform on a claim. Using workspace tabs and cards, adjusters can navigate through the following sections:

* Claim details: View and modify the details such as the policy number, claim stage, claim status, and incident and reporting dates.
* Claim properties: View and work on the properties that are relevant to the claim case.
* Claim participants: View and work on the participants that are relevant to the claim case.
* Task details: View and modify the agent and group that a task is assigned to.
* Tasks: View and work on the adjuster tasks for the current claim case.
* Coverages and financials: View and modify the claim entities such as the claim coverages, associated reserves, payments, and expense amounts under individual coverages.
{#adjuster-tasks-workspace__ul_i5d_lgs_byb}

From the claim workspace, an adjuster can also access tabs to view the Fraud score page and Summary page for a claim.

## Adjuster claim workspace - Commercial auto claim review {#adjuster-tasks-workspace__section_mq5_m3r_byb}