---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Setting up the policy data for Insurance claims

# Setting up the policy data for Insurance claims {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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## Summary of Setting up the policy data for Insurance claims

This guide explains how to configure and manage insurance policy data within the Insurance claims application in ServiceNow.
You can either import policy data directly into your instance or use remote tables to reference policies stored in external systems.
Proper setup ensures accurate claim creation and processing based on up-to-date and historical policy information.
Show full answer Show less  

## Importing Policy Data

* If insurance policies are maintained in external systems, import the latest policies daily to keep your instance synchronized.
* The system uses the most recent policy records by default and generates policy snapshots during claim creation to capture relevant policy details.
* You may also import past policy coverages or historical policy data applicable to the incident date of a claim, but foundational claims data must be present to select the correct policies for claims.

## Foundational Claims Data

Before creating claims, ensure the following key data is imported into ServiceNow to maintain accuracy:

* Insurance product models
* Consumers, accounts, and contacts
* Basic insurance policy information such as policy holder, participants, effective dates, and policy status

This foundational data supports accurate claims processing and enables dynamic retrieval of coverages based on incident dates without compromising data integrity.

## Using Remote Tables to Search for Policies

If you have an existing policy management system, you can integrate it using APIs and remote tables. This allows searching and selecting policies during claim intake without importing full policy data. Upon selection, a policy record is created in ServiceNow linked to the claim.

For configuring remote table integrations, refer to the Developer Guide topics on remote data options and setup.

## Setting Up New Policy Data

To define or customize your insurance products and policies within ServiceNow, configure the following:

* Insurance product models to represent your insurance offerings
* Coverage specifications detailing included coverages and options
* Tables to store personal and commercial insurance policies

These configurations form the foundation for policy management and claims processing within the platform.

## Related Concepts

* Insurance product models
* Coverage specification
* Setting up an insurance policy for Insurance claims
* Policy snapshots in Insurance claims  
Set up the policy data for the Insurance claims application by importing the policy data into your instance, or by using remote tables to reference the policy data.

## Importing the policy data {#set-up-policy-data-for-insurance-claims__section_ylf_y2x_cdc}

If you store your insurance policy data in an external system, you should bring in the latest insurance policies for all your customers from that system into your instance. Synchronize the latest insurance policies from the
external system daily.

The base system, by default, uses the latest insurance policy records that are available. It generates a policy snapshot using this data during the claim creation process. For more information, see [Policy snapshots in Insurance claims](https://www.servicenow.com/docs/Epn7VzxQ~ae_YUK~je_Ygg "Learn how a claim in the Insurance claims application is driven by the policy snapshot throughout its life cycle. The Policy Snapshot table stores a copy of an insurance policy that can be used in a claims case.").

You may bring in past policy coverages or any other past policy data if those policies apply on the incident date of a claim. If you want to create a claim against these policies, you must have the foundational claims data
available to select the correct policy. For more information about the foundational claims data, see the next section.

## Foundational claims data {#set-up-policy-data-for-insurance-claims__section_mnq_jkv_zcc}

When you're bringing in policy coverages or any other policy components, you should import the following key information into your ServiceNow instance before you create any claims:

* Insurance product models
* Consumers
* Accounts
* Contacts
* Basic insurance policy information, such as the following details:
  * Policy holder
  * Policy participants
  * Effective dates
  * Policy status
  {#set-up-policy-data-for-insurance-claims__ul_xr1_4kv_zcc}
{#set-up-policy-data-for-insurance-claims__ul_mjk_mkv_zcc}

This foundational data is essential for ensuring that claims are created with accurate and up-to-date policy details. The insurance product model and basic policy information act as the backbone for claims processing, while
coverages can be retrieved dynamically based on the incident date when necessary. This approach ensures flexibility without sacrificing critical information during claim creation.

## Using remote tables to search for policies {#set-up-policy-data-for-insurance-claims__section_pkn_cfx_cdc}

If you already have an existing policy management system, you can use an API and remote tables to search for policies when you're selecting a policy during intake. When a policy is selected, you can create a policy record to
associate the policy to the claim.  
For more information about the remote data options or how to set up a remote table integration, see the following topics in the Developer Guide:

* [Remote Data Options for Remote Tables](https://www.servicenow.com/docs/gmMA8VOuSZ0ewalHhGpZnw "Understand the different approaches of implementing remote tables, and the advantages and disadvantages of each.")
* [Setting up a remote table integration](https://www.servicenow.com/docs/op1gVsjygxHR_fEEOFuJcQ "This use case illustrates how an agent at a financial institution can access individual consumer, bank account, and transactional data that resides in a third-party external system. This integration methodology can apply across industries, such as integrating to a policy administration system in insurance.")
{#set-up-policy-data-for-insurance-claims__ul_jrc_rfx_cdc}

## Setting up the new policy data {#set-up-policy-data-for-insurance-claims__section_sfw_5y2_bdc}

For more information about defining the product models for your insurance products, defining the coverage specifications and options, or creating tables to store your policies, see the following topics:

* [Insurance product models](https://www.servicenow.com/docs/NTbyjfESH051TXCJ9hoEYg "Use an insurance product model to customize the essential features, terms, conditions, and coverages that an insurance policy offers by using the Insurance claims application. You must first establish an insurance product model before you can create an insurance policy."): Define the product models to reflect your available insurance products.
* [Coverage specification](https://www.servicenow.com/docs/aS7prRye3P2cILYGZW4BTQ "Learn how an insurance policy defines the specific protections or risk coverages for your customers by using the Insurance claims application."): Define the coverage specifications for your products, such as what coverage is included and any available options.
* [Setting up an insurance policy for Insurance claims](https://www.servicenow.com/docs/TVDxFQvo6g6sxAVH~CNlhw "Learn how to set up an insurance policy by using the Insurance claims application. Each new type of insurance policy requires that you create a dedicated table for that specific insurance policy type."): Create tables to store your personal and commercial policies.
{#set-up-policy-data-for-insurance-claims__ul_n3c_xy2_bdc}
**Related concepts**   

* [Insurance product models](https://www.servicenow.com/docs/NTbyjfESH051TXCJ9hoEYg "Use an insurance product model to customize the essential features, terms, conditions, and coverages that an insurance policy offers by using the Insurance claims application. You must first establish an insurance product model before you can create an insurance policy.")
* [Coverage specification](https://www.servicenow.com/docs/aS7prRye3P2cILYGZW4BTQ "Learn how an insurance policy defines the specific protections or risk coverages for your customers by using the Insurance claims application.")
* [Setting up an insurance policy for Insurance claims](https://www.servicenow.com/docs/TVDxFQvo6g6sxAVH~CNlhw "Learn how to set up an insurance policy by using the Insurance claims application. Each new type of insurance policy requires that you create a dedicated table for that specific insurance policy type.")
* [Policy snapshots in Insurance claims](https://www.servicenow.com/docs/Epn7VzxQ~ae_YUK~je_Ygg "Learn how a claim in the Insurance claims application is driven by the policy snapshot throughout its life cycle. The Policy Snapshot table stores a copy of an insurance policy that can be used in a claims case.")