---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Skill inputs for ServiceNow Otto for Financial Services Operations (FSO)

# Skill inputs for ServiceNow Otto for Financial Services Operations (FSO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the inputs for each skill to see how a skill is used.

## Overview of skill inputs {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__section_bxy_22q_mbc}

You can review the inputs for the available skills in ServiceNow Otto for FSO. These settings describe how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case
summary.

## Insurance claim summarization skill {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__section_efk_y2q_mbc}

The insurance claim summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.

The data source contains the tables and fields that the skill relies on.  
The following table lists the inputs for the insurance claim summarization skill.{#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__table_h1h_hgq_mbc__entry__2}

| Input | Description |
|-|-|
| Input table | * Claim Base \[sn_bom_claim_base\] * Claim Participant-\>Case * Claim Incident-\>Case * Participant Role-\>Case {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_zbl_jdq_vbc} |
| Input fields | Claim Base * Incident description * Incident location * Incident date * Nature of loss * Stage * Assigned to * Insurance policy * Total claim amount {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_yh5_4br_mbc} Claim Participant-\>Case * Name * Type {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_axr_ndq_vbc} Claim Incident-\>Case * Involved entity * Description {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_fr4_4dq_vbc} Participant Role-\>Case * Role * Claim participant * Claim incident {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_fqn_pdq_vbc} |
[Table 1. Inputs for the insurance claim summarization skill]

{#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__table_h1h_hgq_mbc}

## Banking dispute summarization skill {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__section_hj2_qbj_ccc}

The banking dispute summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.

The data source contains the tables and fields that the skill relies on.  
The following table lists the inputs for the banking dispute summarization skill.{#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__table_cdj_mkq_mbc__entry__2}

| Input | Description |
|-|-|
| Input table | * Card Disputes Service Case \[sn_bom_credit_card_disputes_service\] * Card Disputes Transaction-\>Parent * Card Disputes Task-\>Parent {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_b4v_ncq_vbc} |
| Input fields | Card Disputes Service Case * Short description * Created * Assigned to * Stage * Dispute amount * Card network * Category * Reason code * Consumer * Account * Service * Product {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_h5s_3wr_mbc} Card Disputes Transaction-\>Parent * Outcome * Financial transaction * Merchant name * Chargeback eligibility * Activity status * Payment status {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_exr_vcq_vbc} Card Disputes Task-\>Parent * Pursue chargeback * Dispute service * State * Created * Merchant response {#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__ul_aw3_zcq_vbc} |
[Table 2. Inputs for the banking dispute summarization skill]

{#skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso__table_cdj_mkq_mbc}