---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Supporting information for ServiceNow Otto for FSO

# Supporting information for ServiceNow Otto for Financial Services Operations (FSO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get a quick overview of the important information that is related to the ServiceNow Otto for Financial Services Operations (FSO) application.

## Supported versions {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_ijj_zcj_mbc}

ServiceNow Otto for FSO is supported starting with the
Xanadu release.

## Supported user interfaces {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_uj5_zcj_mbc}

The ServiceNow Otto for FSO application includes the skills that are listed in the following table.
{#supporting-information-for-now-assist-for-financial-services-operations-fso__table_n13_4fj_mbc__entry__2}

| Interface | Skill |
|-|-|
| Financial Services Workspace | * Case summarization * Disputes intake via Virtual Agent {#supporting-information-for-now-assist-for-financial-services-operations-fso__ul_k4p_qgx_qdc} |
| Core UI | Case summarization |
| Portal | Disputes intake via Virtual Agent |
[Table 1. ServiceNow Otto for FSO supported interfaces]

{#supporting-information-for-now-assist-for-financial-services-operations-fso__table_n13_4fj_mbc}

## Application information {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_ng1_bdj_mbc}

Activate the ServiceNow Otto for FSO store app (sn_fso_gen_ai) to use the skills included in the application.  
This store app has the following dependencies:

* Financial Services Operations Core (sn_bom)
* Now Assist for Platform (sn_genai_platform)
* Form Data Collector (sn_con_frm_dt_coll)
{#supporting-information-for-now-assist-for-financial-services-operations-fso__ul_gpn_gyj_mbc}  
Activate the applications in the following order:

1. Now Assist for Platform (sn_genai_platform)
2. Financial Services Operations Core (sn_bom)
3. Financial Services Card Operations (sn_bom_credit_card)
4. ServiceNow Otto for FSO (sn_fso_gen_ai)

{#supporting-information-for-now-assist-for-financial-services-operations-fso__ol_wzl_hyj_mbc}  
Note:  
Form Data Collector is activated as part of ServiceNow Otto for FSO.
**Related tasks**   

* [Configure case summarization in ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/_5SW97JuX0Iq6ufE1UWyzw "If you have the admin role, you can configure the ServiceNow Otto for Financial Services Operations (FSO) application so that your agents can use case summarization skills in Financial Services Workspace and Core UI.")
* [Configure Disputes intake via Virtual Agent in ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/3zVgEHGZPlF5YVfTDS0zSw "If you have the admin role, you can configure Disputes intake via Virtual Agent in ServiceNow Otto for Financial Services Operations (FSO). This provides a conversational experience for your customers to submit card disputes.")